Data Center Operations Technician II

Data Center Operations Technician II

The Data Center Operations Technician II is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Operations Technician II's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions

Customer Support

• Provide timely resolution and / or escalation of customer issues.
• Maintain a professional attitude and conduct while in the performance of the data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Immediately address or escalate service impacting events when notified by Flexential monitoring tools.
• Follow Flexential Support processes and procedures.
• Execute tape handling procedures for internal and external customers.
• Perform Customer "Service Delivery Reviews" and Audits.
• Physical device alert review throughout data centers.
• Incident triage and escalation.
• Provide local access and escort for vendors and carriers.
• Provide and track carrier access for circuit installations.
• Perform remote hands work for internal and external customers.
• Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment.
• Perform data entry tasks for ongoing infrastructure changes, customer installations, and facility reporting.

Provisioning

System Administrator Operations

Facility Operations

Training

Required Qualifications

Preferred Qualifications

Physical Requirements

Base Pay Range : Hourly salary range offered for this position is estimated to be $22.00 - $24.00. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Flexential participates in the E-Verify program. Please click here for more information.

This position has the following safety hazards : Electrical, Mechanical lift, Temperature Extremes, Trip / Fall.

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential : Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Life and AD&D Short Term and Long-Term disability Flex Paid Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

EEO Statement : Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.