Operations Analyst

Operations Analyst Job Duties : Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts. Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs. Develops project estimates by identifying phases and elements, personnel requirements, and costs. Verifies results by completing tests. Prepares customers to use system by conducting training. Provides reference for customers by writing documentation; providing support and help. Maintains systems by researching and resolving problems; maintaining system integrity and security. Maintains quality service by establishing and enforcing organization standards. Prepares reports by collecting, analyzing, and summarizing information. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.