Partner Account Manager

Partner Account Manager

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!

Join Restaurant 365 to turn our Solution Partners (referral, reseller, and solution implementers) into a predictable, scalable revenue channel. You'll own relationships, generate pipeline, and enforce program rules of engagementwithout stepping into AE or PSM responsibilities.

You will partner cross-functional with Sales on Weekly partner pipeline reviews, ROE enforcement, account mapping, co-sell coordination; Partner Success Managers (PSMs) to collaborate on certification, enablement, delivery escalations, and success planning for higher-tier partners; Marketing & Enablement on joint GTM campaigns, field events, talk tracks, and collateral; and with Ops / RevOps / Finance / Legal to ensure clean attribution, on-time payouts, and compliant contracts.

How You'll Add Value :

• Proactive partner management : Actively manage a defined partner book. Build call cadences, surface whitespace opportunities, and identify where partners can influence in-flight deals. Proactively escalate risks or conflicts early to protect both Sales and partner trust.
• Partner recruitment & contracting : Source, evaluate, and sign new referral and reseller partners in collaboration with Sales. Own agreements and onboarding initiation (legal, portal, PRM access).
• Joint go-to-market planning : Drive joint GTM plans for top partners with Sales and Marketing; define pipeline targets, campaigns, and quarterly milestones.
• Pipeline & forecast : Generate partner-sourced and influenced pipeline. Run weekly deal reviews with AEs; keep a forecast the Sales leader and Head of Solution Partners trust.
• Referral engine : Enforce referral tiers and entitlements. Ensure deals are registered correctly, attribution is clean, and partners are coached to higher conversion and win-assist.
• Reseller motion : Enable resellers on margin schedules, entitlements, and ROE. Coordinate with Sales on commercials and Services on handoff quality.
• QBRs & performance management : Run QBRs with top partners. Maintain joint business plans that track progress to tier advancement, revenue contribution, and certification status.
• Escalation management : Serve as point of contact for commercial or program issues (e.g., contract, attribution disputes, tier status). Engage PSMs for enablement or delivery-related escalations.
• Enablement & co-marketing : With Partner Marketing and Enablement, deliver partner-facing sessions, campaigns, and field activation (district meetings, roadshows, webinars).
• Ops hygiene : Maintain high PRM / SFDC data quality. Ensure attribution, pipeline, and payout inputs are accurate and auditable.
• Travel required : ~20%.
• Other duties as assigned.

What You'll Need To Be Successful In This Role :

R365 Team Member Benefits & Perks

DYN365, Inc d / b / a Restaurant365 is an equal opportunity employer.