Operations Manager Auto Services (Automotive Experience Not Required)

Operations Manager Auto Services

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple : make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

About Us

Stress Free Auto Care is out to prove that auto care doesn't have to be a choreor a greasy nightmare. We deliver exceptional results and stellar customer experiences while keeping our team's well-being front and center. Right now, we're looking for an Operations Manager with top-tier leadership chops, a nose for quality, and the smarts to keep a crew motivated and customers thrilledno oil-stained automotive knowledge necessary.

Position Overview

As our Operations Manager, you'll run the day-to-day operations and ensure every job is done right, on time, and with zero hassle (for customers and staff). You'll be the main driver behind production efficiency, rock-solid quality control, and over-the-top customer satisfaction. So if you're a big-picture thinker, who can keep a team humming along keep reading.

Key Responsibilities

• Production & Quality Oversight
• Coordinate daily workflow with technicians to ensure smooth, efficient operations.
• Keep an eagle eye on quality standards, ensuring each vehicle leaves with a job well done and a customer who feels cared for.
• Identify production bottlenecks or process gaps, then roll out improvements that keep jobs on track and customers smiling.
• Team Management
• Lead, coach, and motivate stafffrom seasoned techs to the greenest rookies.
• Promote a positive, goal-oriented environment where everyone feels supported and driven to deliver their best.
• Conduct regular performance reviews and address issues head-onno sugarcoating, just constructive feedback.
• Customer Satisfaction
• Make sure customers have a stellar experience from check-in to check-outeven if you can't tell them what's under the hood.
• Quickly and effectively resolve customer issues or complaints; own any mistakes and turn them into learning opportunities.
• Gather and analyze customer feedback to help us constantly refine the "Stress Free" approach.
• Process & Compliance
• Implement company policies, procedures, and safety guidelines.
• Maintain facility cleanliness and organization.
• Coordinate with vendors and suppliers to keep necessary stock on hand for smooth operations.
• Performance Tracking & Reporting
• Keep a close watch on metrics like labor efficiency, turnaround time, and revenue performance.
• Present regular updates to leadership, highlighting successes, challenges, and proposed solutions.
• Forecast staffing needs and align resources so we're neither short-staffed nor overstaffedjust the right fit for hitting goals.

Qualifications & Skills

Why Join Stress Free Auto Care?

Ready to Put Your Organizational Superpowers to Work? If you've got a knack for leading teams, a relentless focus on quality, and a customer-first mentality, we want you steering our store to success. Let's drive this industry forwardtogether, without the stress.

Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.