Manager, Field Enablement (CRM) - Hybrid

Manager, Field Enablement – CRM and Field Support

This position will be responsible for managing field support initiatives including the management of the field CRM platform. As a member of the Field Operations team, this position will work closely with all Field Operation Functions (Field Measurement, Sales Administration, Incentive Compensation, and our Master Data Management team) as well as IT, Brand Teams, Commercial Services and Commercial Operations & Analytics, Finance, Human Resources, IT, and key vendors to support the commercial team.

The ideal candidate will be a hands-on self-starter with solid organizational and analytical skills and a solid understanding of supporting field sales. The candidate will be able to work with a diverse group of stakeholders to execute multiple projects in conjunction with normal daily activities. The candidate will have the strong documentation skills, and ability to identify and execute continuous process improvement. The candidate needs to possess the ability to execute details as well as the ability to summarize and communicate those details to other people.

The position requires a highly motivated individual able to work cross-functionally. Alkermes has recently adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.

Core Responsibilities :

Continued evolution of our CRM (Veeva) tool to support a growing and more complex field organization

Providing Veeva CRM program / release management best practices

Promote awareness of the latest innovations Veeva is releasing

Develop business requirements, provide input in design solutions, create process maps and project plans for system enhancements

Aligning with key customer CRM stakeholders across Sales, IT and Business to establish a stronger CRM tool

Work with field teams to understand and solve their customer data issues and questions

Contribute to change management, communication, and training of key tools for Field Operations

Support end to end project management to ensure effective execution of key strategic initiatives

Create and maintain department work instructions

Provide standard and ad hoc reports to Alkermes functional areas

Participate in CRM, MDM, and Sales Reporting system enhancement meetings

Assist with Sunshine and State compliance reporting

Develop clear, concise and effective communications

Perform additional tasks and projects as assigned

Basic Qualifications :

Minimum Education & Experience Requirements :

Bachelor’s degree required

8+ years pharmaceutical experience, preferably in Sales / Field Operations, Sales / Sales Leadership and / or similar roles supporting sales forces

Preferred Qualifications :

Experience with other Field Operations functions such as sales data processing, reporting, alignment management, CRM and call planning

Strong knowledge of pharmaceutical data including an understanding of field sales roles including sales, managed markets, account-based teams, etc.

Knowledge of pharmaceutical data sources like VEEVA / , MedPro, and similar systems

Experience working with Field Sales teams promoting multiple products preferred

Experience developing, and leading a team

Roles requiring strong planning & strategic thinking

Proficiency with Microsoft Office suite

Personal Attributes Needed :

Desire to work in a fast paced environment that often requires create problem solving

Determination to ensure deliverables meet and often exceed the needs of the field teams

Satisfaction from successfully supporting a Field Sales Team

Ability to meet deadlines and multi-task

Ability to work a hybrid office schedule in our Waltham office

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