Remote Customer Service Representative - SAT

Join Us As A Remote Customer Service Representative!

Welcome to OneTouch Direct! We are not just another call center; we are a family of passionate individuals dedicated to delivering outstanding service to our clients and their customers. Established in 1998, our mission is to provide exceptional contact center solutions for Fortune 500 companies while fostering a warm and collaborative internal culture.

If you love helping people and want to make a difference from the comfort of your home, this is the perfect opportunity for you! As a Remote Customer Service Representative, you will be the friendly voice on the other end of the line, assisting our customers with their inquiries, ensuring they have a wonderful experience with our products and services!

Your Responsibilities :

• Warmly greet customers and handle inbound calls with a smile.
• Assist customers with their inquiries, account questions, and order processing.
• Resolve customer concerns and complaints with empathy and understanding.
• Keep accurate records of customer interactions and provide feedback for improvements.
• Work collaboratively with your teammates to ensure the best service possible!