Referral Coordinator

Job Description

Job Description

We are looking for an Office Assistant to join our client's team in Portland, Oregon. In this role, you will be responsible for determining reimbursement sources, obtaining authorizations, verifying insurance coverage, completing documentation for self-pay referrals, assisting customers and patients with referral and reimbursement paperwork, performing data entry, generating reports, and serving as a liaison with Eligibility Specialists regarding financial hardship, discount programs, and other eligibility-related inquiries.

• Verify insurance coverage and obtain necessary authorizations to ensure timely reimbursement.
• Process self-pay referrals by completing required documentation and addressing patient inquiries.
• Provide face-to-face assistance to customers and patients with referral and reimbursement paperwork.
• Conduct data entry tasks and generate reports to support operational needs.
• Serve as the primary liaison with Eligibility Specialists to address questions related to financial hardship discounts or other programs.
• Schedule appointments and maintain accurate patient records using Epic EMR.
• Handle multi-line phone systems to respond to inquiries and provide support.
• Collaborate with team members to ensure seamless workflow and compliance with organizational policies.
• At least 1 year of experience in a similar role or administrative position.
• Proficiency in handling multi-line phone systems and managing patient scheduling processes.
• Familiarity with Epic EMR or similar electronic medical record systems.
• Strong organizational skills and attention to detail in performing office tasks.
• Excellent customer service abilities, including effective communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
• Basic computer skills, including proficiency in data entry and report generation.
• A commitment to maintaining confidentiality and professionalism in all interactions.