Talent.com
Innovation and Automation Lead (AI Engineer)
Innovation and Automation Lead (AI Engineer)Maximus • Tallahassee, US
Innovation and Automation Lead (AI Engineer)

Innovation and Automation Lead (AI Engineer)

Maximus • Tallahassee, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description & Requirements

Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).

This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust. Please note that only U.S. citizens can be considered for this role. Those who hold Green Cards or who require sponsorship cannot be considered.

This position is remote but will require ocassional travel to the site as needed for meetings, etc.

Essential Duties and Responsibilities :

  • Support the design or modification of business systems or IT systems.
  • Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
  • Gather, document, and analyze business needs and technical requirements.
  • Document process flows.
  • Review and create system documentation and user manuals.

Job-Specific Essential Duties and Responsibilities :

  • Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
  • Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
  • Lead initiatives for AI enhancements to contact center technologies
  • Create presentations and deliver them to senior management and clients based on enhancement recommendations
  • Project performance outcomes due to recommended enhancements
  • Project manage implementation of technology updates
  • Work with training team to ensure curriculum is updated regarding new changes
  • Minimum Requirements

  • Bachelor's degree or equivalent work experience.
  • 3-5 years of related experience.
  • Job-Specific Minimum Requirements :

  • Due to contract requirements only U.S. citizens may be considered. Those holding Green Cards or who require sponsorship cannot be considered.
  • Bachelor's degree or 3+ years of AI integration in ITSM / contact centers.
  • Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
  • 3+ years of required work-related experience.
  • Process change implementation and testing experience.
  • Project management experience.
  • Strong knowledge of contact center technologies (I.E. ServiceNow, Genesys, etc..)
  • Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
  • Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
  • Experience with one or more of the following :
  • Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
  • Preferred Skills and Qualifications :

  • Work closely with operations staff to define test criteria
  • Audit, Evaluate, and report performance activity in relation to changes and impact to KPI's / SLA's
  • Excellent written and oral presentation skills
  • Experience communicating with clients and senior management
  • Creative problem solver
  • Ability to work independently
  • EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

    Minimum Salary

    65,000.00

    Maximum Salary

    75,000.00

    serp_jobs.job_alerts.create_a_job

    Ai Automation Engineer • Tallahassee, US

    Job_description.internal_linking.related_jobs
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Tallahassee, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Tallahassee, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI Trainer -Flexible Content Writer

    AI Trainer -Flexible Content Writer

    Outlier • Tallahassee, FL, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Enterprise Application Integration (EAI) Engineer

    Enterprise Application Integration (EAI) Engineer

    Connective Business Solution • Tallahassee, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    General Characteristics Responsible for developing and deploying integrated solutions aimed at modernizing, consolidating and coordinating the independently designed applications within and across ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Manager, Cloud Development & Automation

    Manager, Cloud Development & Automation

    KPMG • Tallahassee, FL, United States
    serp_jobs.job_card.full_time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead ML Engineer, Recommendation Systems

    Lead ML Engineer, Recommendation Systems

    Launch Potato • Tallahassee, Florida, USA
    serp_jobs.job_card.full_time
    Launch Potato is a profitable digital media company that reaches over 30M monthly visitors through brands such as.As The Discovery and Conversion Company our mission is to connect consumers with th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Cryptographic Governance Lead

    Cryptographic Governance Lead

    Centene • Tallahassee, FL, US
    serp_jobs.job_card.full_time +1
    You could be the one who changes everything for our 28 million members.Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you&rsquo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Data Warehouse Architect & AI Analytics Lead

    Data Warehouse Architect & AI Analytics Lead

    Eliassen Group • Tallahassee, FL, United States
    serp_jobs.job_card.full_time
    Data Warehouse Architect & AI Analytics Lead.Data Warehouse Architect & AI Analytics Lead.Flexible (Remote, Hybrid, or Onsite in Boston). Eliassen Group is a leading strategic consulting company tha...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Data Annotation • Tallahassee, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Automation Engineer

    Automation Engineer

    JLL • Tallahassee, Florida, United States
    serp_jobs.job_card.full_time
    This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.JLL empowers you to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI Growth Lead (Staff Software Engineer)

    AI Growth Lead (Staff Software Engineer)

    Coinbase • Tallahassee, FL, United States
    serp_jobs.job_card.full_time
    Ready to be pushed beyond what you think you’re capable of?.At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Data Annotation • Tallahassee, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Data Annotation • Tallahassee, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote AI Writing Specialist

    Remote AI Writing Specialist

    Outlier • Tallahassee, FL, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Lead AI Technologist

    Senior Lead AI Technologist

    Lumen Inc • Tallahassee, FL, United States
    serp_jobs.job_card.full_time
    We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly.Together, we are building a culture and company from the people up - committed to t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Engineer

    Engineer

    Quality Talent Group • Tallahassee, Florida, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Our client is a leading force in advancing safer, smarter AI technology.Their work has been featured in.They’ve built a global community of expert contributors and have already paid out more ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Tallahassee, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Tallahassee, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted