Supervisor, Scheduling Outreach (Remote)

Supervisor, Scheduling Outreach (Remote)

As Aledade's Supervisor of Scheduling Outreach, you'll lead and inspire a dynamic team of talented Outreach Specialists in our fast-paced call center environment. This role combines strategic leadership with hands-on mentoring, where you'll drive performance excellence while fostering a collaborative atmosphere that empowers your team to deliver exceptional results and build meaningful connections with our community. You'll be at the heart of daily operations, optimizing processes and developing your team members to thrive in this results-driven setting.

Candidates should be comfortable working remotely / work from home anywhere within the US.

Supervisory Responsibilities

• Oversee daily activities of the Scheduling Outreach Specialists ensuring understanding and adherence to company policy / procedure, compliance with HIPAA, CMS, and organizational standards for call handling / documentation
• Recruit and onboard new employees
• Review and approve time records in the company timekeeping system; ensure adherence to employee schedules and attendance requirements.
• Manage discipline and termination processes according to company policy.
• Monitor and evaluate employee and team performance, providing continuous feedback, coaching, development, and corrective action when necessary.
• Conduct performance reviews in alignment with company policy.
• Facilitate team huddles, team meetings, and one-on-one discussions
• Coordinate daily and weekly workload distribution, balancing inbound response and outbound campaign assignments across teams.
• Other duties as assigned.

Quality, Data Analysis & Reporting

Minimum Qualifications :

Preferred Qualifications :

Physical Requirements :

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members :

Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.