Talent.com
Senior Learning and Development Manager
Senior Learning and Development ManagerActivate Talent • Oxnard, CA, US
Senior Learning and Development Manager

Senior Learning and Development Manager

Activate Talent • Oxnard, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Learning And Development Manager

Our client is looking for a dynamic and experienced Learning and Development (L&D) Manager to lead our Customer Experience (CX) team's training initiatives. In this role, you will be instrumental in designing, implementing, and overseeing comprehensive learning programs that empower our CX team with the essential skills and knowledge to deliver exceptional customer service. You'll be responsible for driving performance improvement through strategic training, continuous development, and robust evaluation. This position requires a highly organized leader with a keen eye for detail, capable of managing multiple priorities, fostering team growth, and strategically aligning L&D efforts with business objectives.

Strategic Learning Program Design & Delivery

  • Needs Assessment & Strategy : Conduct in-depth analyses of performance data, customer feedback, and organizational goals to identify critical training needs and develop a comprehensive L&D strategy for the CX team.
  • Curriculum Leadership : Design and develop innovative, impactful training programs covering onboarding, advanced product knowledge, sophisticated customer service techniques, empathetic communication, and efficient software utilization.
  • Engaging Content Creation : Lead the creation of diverse and engaging learning materials, including presentations, detailed manuals, interactive e-learning modules, and experiential activities.
  • Facilitation & Coaching : Deliver high-quality training sessions using various modalities (e.g., classroom, virtual, blended learning) tailored to different learning styles. Provide direct coaching and mentorship to enhance individual and team performance.
  • Onboarding Excellence : Oversee and continuously refine a structured onboarding program for new CX hires, ensuring they are fully equipped to meet and exceed customer service standards from day one.

Continuous Improvement & Performance Enhancement

  • Content Modernization : Proactively update and refine all training content to reflect new policies, procedures, product launches, and technological advancements.
  • Feedback & Iteration : Establish robust mechanisms for collecting and analyzing feedback from trainees and managers, using these insights to continuously improve training content, delivery methods, and overall program effectiveness.
  • Impact Measurement : Monitor and analyze key performance indicators (KPIs) to rigorously measure the effectiveness and ROI of all training programs, identifying areas for strategic improvement and innovation.
  • Advanced Skill Development : Design and implement advanced training modules that support ongoing skill enhancement, career progression, and leadership development within the CX team.

    • Knowledge Management & Operational Excellence

  • Centralized Knowledge Hub : Develop, manage, and maintain a comprehensive, easily accessible knowledge repository of training resources, FAQs, and essential knowledge articles for the entire CX team.
  • Information Flow : Ensure timely and accurate dissemination of critical information, updates, and best practices across the CX department to maintain consistency and high performance.

    • Quality Assurance & Compliance Leadership

  • Standards & Compliance : Ensure all L&D initiatives and programs strictly adhere to industry standards, regulatory requirements, and company policies, particularly concerning customer interactions.
  • Audit Readiness : Collaborate closely with Quality Assurance and Compliance teams to prepare CX agents for internal and external audits, ensuring adherence to all protocols.
  • Regulatory Training : Develop and deliver essential training sessions on compliance topics such as data privacy, security protocols, ethical customer interactions, and relevant industry regulations.

    • Evaluation, Reporting & Strategic Insights

  • Training Effectiveness Evaluation : Implement rigorous post-training evaluation methodologies to assess trainee comprehension, knowledge retention, and the practical application of new skills in real-world scenarios.
  • Executive Reporting : Prepare and present detailed, insightful reports on training activities, program outcomes, and the measurable ROI of L&D initiatives to senior management.
  • Data-Driven Refinement : Establish a continuous feedback loop, leveraging performance metrics and trainee input to strategically refine and optimize all training programs.

    • Technology & Innovation

  • LMS Administration & Optimization : Expertly manage the Learning Management System (LMS) to track training progress, maintain accurate records, schedule sessions, and generate insightful reports.
  • E-learning Innovation : Leverage advanced e-learning authoring tools to create dynamic, interactive, and highly engaging online training modules.
  • Industry Trends & Adoption : Stay at the forefront of L&D and CX industry trends, best practices, and emerging technologies to continuously innovate and enhance our training programs.
  • Pilot Programs : Lead the development and piloting of new training initiatives to thoroughly test their effectiveness before full-scale implementation across the team.

    • Collaboration & Communication

  • Cross-Functional Partnership : Foster strong collaborative relationships with department heads, team leaders, subject matter experts, and other stakeholders to ensure L&D programs are fully aligned with organizational needs and business objectives.
  • Strategic Alignment : Actively participate in leadership meetings, calibration sessions, and team discussions to ensure L&D strategies are integrated with broader organizational goals and evolving CX requirements.
  • CX Team Advocacy : Maintain open and continuous communication with customer service representatives to deeply understand their evolving training needs, challenges, and opportunities for growth.
    • serp_jobs.job_alerts.create_a_job

    Learning And Development Manager • Oxnard, CA, US

    Job_description.internal_linking.related_jobs
    Behavior Technician – Learn & Grow with Paid Certification

    Behavior Technician – Learn & Grow with Paid Certification

    ABS Kids • Port Hueneme, California, US
    serp_jobs.job_card.permanent
    Immediate positions available to work with children with autism spectrum disorder and their families!.If you are considering sending an application, make sure to hit the apply button below after re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Behavior Technician - Teach Kids Life Skills Through Play

    Behavior Technician - Teach Kids Life Skills Through Play

    ABS Kids • Oxnard, CA, United States
    serp_jobs.job_card.full_time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager of Reporting and Analytics

    Manager of Reporting and Analytics

    Community Memorial Health System • Ventura, CA, United States
    serp_jobs.job_card.full_time
    The pay range above represents the lowest possible rate for the position and the highest possible rate.Factors that may be used to determine where newly hired employees will be placed in the pay ra...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    Infuse • Oxnard, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Manager in Training (100% Remote)

    Sales Manager in Training (100% Remote)

    Global Elite • Oxnard, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Sales Manager In Training (100% Remote).We're looking for enthusiastic, hard-working, friendly individuals to come work at AO and support a huge network of clients. This position relies on outstandi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    DEPUTY PROGRAM MANAGER

    DEPUTY PROGRAM MANAGER

    VSolvit LLC • Ventura, CA, US
    serp_jobs.job_card.full_time
    POSITION IS HYBRID IN VENTURA, CA • • • Job Summary The Deputy Program Manager is responsible for supporting and managing complex program teams working on large programs. Must interface across the SME’...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Behavior Technician - Entry-Level Role with Paid Training

    Behavior Technician - Entry-Level Role with Paid Training

    ABS Kids • Ventura, CA, United States
    serp_jobs.job_card.full_time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Manager in Training Role - Remote and Flexible!

    Sales Manager in Training Role - Remote and Flexible!

    Global Elite • Oxnard, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Sales Manager In Training Role - Remote And Flexible!.Exciting opportunity for experienced professionals : Sales Manager role - remote and flexible! Are you a seasoned professional with a wealth of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavior Technician - Paid Training, Bonuses, and Career Growth

    Behavior Technician - Paid Training, Bonuses, and Career Growth

    ABS Kids • Oxnard, CA, United States
    serp_jobs.job_card.full_time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavior Technician – Entry-Level Role with Paid Training

    Behavior Technician – Entry-Level Role with Paid Training

    ABS Kids • Oxnard, California, United States
    serp_jobs.job_card.full_time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Training and Development Managers - AI Trainer ($40-$50 per hour)

    Remote Training and Development Managers - AI Trainer ($40-$50 per hour)

    Mercor • Oxnard, California, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Training and Development Managers • • as independent contractors working on a research project • •for one of the world’s top AI companies. This project involves using your profes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Manager in Training- CS / Sales

    Remote Manager in Training- CS / Sales

    Global Elite • Oxnard, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Manager In Training - CS / Sales.Join Our Team as a Sales Manager - Work from Anywhere! Are you an experienced and motivated individual looking to elevate your career in customer service and s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavior Technician - Learn & Grow with Paid Certification

    Behavior Technician - Learn & Grow with Paid Certification

    ABS Kids • Oxnard, CA, United States
    serp_jobs.job_card.full_time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Manager in Training Role - Remote

    Sales Manager in Training Role - Remote

    Global Elite • Oxnard, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Sales Manager in Training Role - Remote.Exciting Opportunity for Experienced Professionals : Sales Manager Role - Remote and Flexible!. Are you a seasoned professional with a wealth of experience in ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Manager AP and Procurement

    Senior Manager AP and Procurement

    Century Group • Ventura, CA, United States
    serp_jobs.job_card.full_time
    Century Group is partnering with a client who is seeking a Senior Manager of Accounts Payable and Procurement to join their team. Exact compensation may vary based on skills, experience, and locatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Behavior Technician – Paid Training, Bonuses, and Career Growth

    Behavior Technician – Paid Training, Bonuses, and Career Growth

    ABS Kids • Oxnard, California, United States
    serp_jobs.job_card.full_time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Lodging Managers (Accommodation and Food Services) - AI Trainer ($90-$150 per hour)

    Remote Lodging Managers (Accommodation and Food Services) - AI Trainer ($90-$150 per hour)

    Mercor • Oxnard, California, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Lodging Managers who work in the Accommodation and Food Services • • as independent contractors working on a research project • •for one of the world’s top AI companies.This pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    100% Remote - Big Data & Analytics - Program Manager

    100% Remote - Big Data & Analytics - Program Manager

    Beacon Hill • Oxnard, CA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    This is a 100% remote position.Candidates will be working on PST Hours.Big Data & Analytics - Program Manager / Project Manager - Broker Dealer & Wealth Management a HUGE PLUS but not a must have.T...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted