Talent.com
Innovation and Automation Lead (AI Engineer)
Innovation and Automation Lead (AI Engineer)Maximus • Nashville, US
Innovation and Automation Lead (AI Engineer)

Innovation and Automation Lead (AI Engineer)

Maximus • Nashville, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description & Requirements

Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).

This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust. Please note that only U.S. citizens can be considered for this role. Those who hold Green Cards or who require sponsorship cannot be considered.

This position is remote but will require ocassional travel to the site as needed for meetings, etc.

Essential Duties and Responsibilities :

  • Support the design or modification of business systems or IT systems.
  • Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
  • Gather, document, and analyze business needs and technical requirements.
  • Document process flows.
  • Review and create system documentation and user manuals.

Job-Specific Essential Duties and Responsibilities :

  • Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
  • Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
  • Lead initiatives for AI enhancements to contact center technologies
  • Create presentations and deliver them to senior management and clients based on enhancement recommendations
  • Project performance outcomes due to recommended enhancements
  • Project manage implementation of technology updates
  • Work with training team to ensure curriculum is updated regarding new changes
  • Minimum Requirements

  • Bachelor's degree or equivalent work experience.
  • 3-5 years of related experience.
  • Job-Specific Minimum Requirements :

  • Due to contract requirements only U.S. citizens may be considered. Those holding Green Cards or who require sponsorship cannot be considered.
  • Bachelor's degree or 3+ years of AI integration in ITSM / contact centers.
  • Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
  • 3+ years of required work-related experience.
  • Process change implementation and testing experience.
  • Project management experience.
  • Strong knowledge of contact center technologies (I.E. ServiceNow, Genesys, etc..)
  • Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
  • Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
  • Experience with one or more of the following :
  • Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
  • Preferred Skills and Qualifications :

  • Work closely with operations staff to define test criteria
  • Audit, Evaluate, and report performance activity in relation to changes and impact to KPI's / SLA's
  • Excellent written and oral presentation skills
  • Experience communicating with clients and senior management
  • Creative problem solver
  • Ability to work independently
  • EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

    Minimum Salary

    65,000.00

    Maximum Salary

    75,000.00

    serp_jobs.job_alerts.create_a_job

    Ai Automation Engineer • Nashville, US

    Job_description.internal_linking.related_jobs
    Senior Lead AI Technologist

    Senior Lead AI Technologist

    Lumen Inc • Nashville, TN, United States
    serp_jobs.job_card.full_time
    We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly.Together, we are building a culture and company from the people up - committed to t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    IAM Architect

    IAM Architect

    eTeam • Antioch, TN, United States
    serp_jobs.job_card.full_time
    Develop and implement IAM strategies and solutions that align with business objectives and security requirements.Design and document IAM architectures, including user authentication, authorization,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Manager, AI Initiatives & Adoption

    Manager, AI Initiatives & Adoption

    KPMG • Nashville, Tennessee, United States
    serp_jobs.job_card.full_time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior AI Product Manager

    Senior AI Product Manager

    Nashville Staffing • Nashville, TN, US
    serp_jobs.job_card.full_time
    The Product Manager is a key member of the Higher Ed Courseware Product Management team.Reporting to the Director, Product Management, Learning Tools and Assessments, the Product Manager is a stron...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Lead AI / ML Platform Engineer

    Lead AI / ML Platform Engineer

    NorthPoint Search Group Inc • Nashville, TN, United States
    serp_jobs.job_card.full_time
    A seasoned engineering leader with 8+ years of experience in building and operating production-grade AI / ML platforms.You'll architect and evolve a GenAI platform, lead platform strategy, mentor tea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI / Machine Learning Engineer

    AI / Machine Learning Engineer

    Northpoint Search Group • Nashville-Davidson, Tennessee, United States
    serp_jobs.job_card.full_time
    Artificial Intelligence Engineer.AI / Machine Learning Engineer - N.Fortune 2000 company seeks an experienced.You’ll work across data, engineering, and product teams to operationalize machine-learn...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI Growth Lead (Staff Software Engineer)

    AI Growth Lead (Staff Software Engineer)

    Coinbase • Nashville, TN, United States
    serp_jobs.job_card.full_time
    Ready to be pushed beyond what you think you’re capable of?.At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Engineer, Workday AI Developer

    Senior Engineer, Workday AI Developer

    Cardinal Health • Nashville, TN, United States
    serp_jobs.job_card.full_time
    What Application Development & Maintenance contributes to Cardinal Health.Information Technology oversees the effective development, delivery, and operation of computing and information services.Th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead AI / ML Platform Engineer

    Lead AI / ML Platform Engineer

    NorthPoint Search Group • Nashville, TN, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Lead AI / ML Platform Engineer Who : .A seasoned engineering leader with 8+ years of experience in building and operating production-grade AI / ML platforms. You'll architect and evolve a GenAI platform, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    PwC Technology - Senior AI Engineer

    PwC Technology - Senior AI Engineer

    PwC • Nashville, TN, United States
    serp_jobs.job_card.full_time
    IFS - Information Technology (IT).At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Software Team Lead (AI Focus) ID44464

    Software Team Lead (AI Focus) ID44464

    AgileEngine • NA, TN, in
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI / ML, and our people-first culture has earned us multiple Bes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Automation QA Lead

    Automation QA Lead

    Siri InfoSolutions Inc • Brentwood, Tennessee, USA
    serp_jobs.job_card.full_time
    Must Have Technical / Functional Skills.Hands on experience in Selenium Python scripting.Hands on experience in JAVA programming. Exposure in Generative AI Test Capabilities.Exposure Gemini Code Assis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI Team Lead ID44464

    AI Team Lead ID44464

    AgileEngine • NA, TN, in
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI / ML, and our people-first culture has earned us multiple Bes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Lead Analytics Engineer

    Lead Analytics Engineer

    Ramsey Solutions • Nashville, TN, US
    serp_jobs.job_card.full_time
    Please note that applicants must be authorized to work in the U.We are unable to sponsor or take over sponsorship of an employment Visa at this time. Franklin, TN—on-site, relocation assistance avai...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.new
    AI Engineer & Researcher, Inference

    AI Engineer & Researcher, Inference

    Speechify • Nashville, Tennessee, United States
    serp_jobs.job_card.full_time
    PLEASE APPLY THROUGH THIS LINK : .The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director, Product Management (Agentic AI)

    Senior Director, Product Management (Agentic AI)

    KY Staffing • Nashville, TN, US
    serp_jobs.job_card.full_time
    Product Leader For AI Agent And Agentic Apps.We are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    AI First Software Engineer - Senior Manager

    AI First Software Engineer - Senior Manager

    PwC • Nashville, TN, United States
    serp_jobs.job_card.full_time
    At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients.These individuals comb...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Automation Engineer

    Automation Engineer

    Jobot • La Vergne, TN, US
    serp_jobs.job_card.full_time
    Automation Engineer Needed for Fast-Paced, Reputable Automotive Manufacturing Leader!.This Jobot Job is hosted by : Colin Callahan. Are you a fit? Easy Apply now by clicking the "Apply Now" button an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted