Solution Director - Employee Experience (EX)

Employee Experience (EX) Solution Director

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industriesa status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Press Ganey improves the Human Experience in healthcare through innovation, data-driven insight, and action. We bring deep expertise, layered on top of groundbreaking technology. And together? That's where the magic happens. We partner to center every organization around the individual, and the experiences of patients, members, consumers, and employees, so our clients can unlock their people's potential and build stronger, healthier communities.

Press Ganey has an exciting opportunity for an Employee Experience (EX) Solution Director whose primary responsibilities are to drive growth and expansion of all Employee Experience solutions. This role is pivotal in driving business development, deepening client relationships, and positioning Press Ganey as the premier partner for Employee Experience in healthcare.

The Press Ganey platform is purpose-built for healthcare; our people have decades of experience with employee engagement in healthcare. Together, they are a powerful resource that gives our customers the tools to rally everyonetheir leaders, their front-line workers, and their staff. Our employee engagement technology empowers organizations to unify safety culture, clinical excellence, DEI, patient experience, and workforce insightsall within a single, integrated solution.

Responsibilities include :

• Leading business development efforts across assigned Market, with a keen understanding of white space and new business opportunities.
• Developing a targeted growth plan for use in assigned Market including prospecting and lead generation, qualification and closing strategies.
• Partnering closely with Marketing and Inside Sales to execute on all prospecting strategies.
• Partnering with sales team on sales cycle or managing the full sales cycle. Being flexible to work in either scenario.
• Being a Subject Matter Expert on all of Press Ganey's EX Solutions and how they are used by current clients and how they can be used by future clients.
• Being a Subject Matter Expert of Press Ganey's Employee Experience platform and effectively demo solutions to prospects.
• Exhibiting strong presentation and facilitation skills and being able to make sales presentations to customers and prospects at all levels
• Being proficient in highlighting the benefits of Press Ganey's Employee Experience solutions and competitive advantages to facilitate client and prospect understanding.
• Leading and inspiring clients. Based on an understanding of their needs, setting forth a vision for what is possible by leveraging Press Ganey's suite of Employee Experience solutions.
• Leading contract negotiation discussions for all EX opportunities in assigned Market.
• Being a student of the business. Exhibiting strong knowledge about top problems clients are trying to solve and how Press Ganey's Employee Experience solutions are uniquely positioned to meet those needs.
• Maintaining a real-time understanding of the competitive landscape.
• Leading RFP Win Strategy and proposal development process, in partnership with Field Operations, to ensure the creation of compelling, client tailored, winning deliverables.
• Navigating across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process. Acting as lead voice and guide for how these individuals will operate within the opportunity to ensure an optimal outcome.
• Developing and maintaining a strong collaborative partnership with colleagues within Press Ganey's EX Business Unit leveraging assigned Press Ganey project teams to identify growth opportunities with existing clients.
• Role modeling strong adherence to sales process including use of prescribed pricing tools, development of a workforce strategy to meet client's needs, and ongoing use of Salesforce.com as critical business tool.
• Maintaining ongoing calls and communication with sales team to ensure tight alignment on growth pursuits, including ongoing 1 : 1 meetings and adherence to Salesforce reporting and dashboards.

Qualifications :

This role can be remote (work from home) in the U.S. or based in our Chicago, Boston or South Bend hubs. For those in-office, we follow a hybrid modelTuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs :

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $130,000 - $155,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.