Behavioral Clinical Account Manager - Mountain States & Midwest- Cigna Healthcare- Remote

Position must be located in one of the following areas : Denver, Chicago, St. Louis or Kansas City.

The Behavioral Clinical Account Manager is an externally facing market representative for Cigna's Behavioral Health products, services and solutions.  The Behavioral Clinical Account Manager acts as a behavioral health consultant, both internally and externally, to promote improvement in behavioral health and well-being in employee populations, leveraging Cigna's products and solutions, as well as local community resources.

Minimum Requirements :

Master’s Degree or higher, in a Behavioral Health field, and an independent license to practice in the state of residence.  (Example, LCSW-C, LMFT, LCPC, etc.) Minimum of 5 years of experience practicing in a behavioral health setting, which can include, but is not limited to outpatient mental health, treatment of substance use disorder, inpatient mental health, intensive outpatient, etc. Minimum of 2 years of experience in a behavioral managed care organization, including utilization management and case management. Prior strategic management or leadership history strongly preferred.

Additional Role Requirements :

Must obtain a Health Producer’s License in the state of residence, within 180 days of start date

Candidates should meet the above requirement, as well as demonstrate superior written and verbal communication skills.  Ideal candidates will be effective at building relationships with others, engaging in a consultative fashion, and be an effective and accomplished public speaker.

Role Responsibilities include :

Work with assigned markets to support growth and retention of The Behavioral Product book of business. Help sales promote new products and capabilities as they come to market.

Provide Behavioral Health consultation and education to internal matrix partners, clients and brokers.

• Act in a consultative manner to employer groups, related to building behavioral wellness strategies and behavioral health improvement plans, as well as promote the value of integration between behavioral, medical, and pharmacy programs.
• Demonstrate subject matter expertise in Cigna's suite of behavioral products, in particular Total Behavioral Health & other premier solutions, and assist market sales teams with obtaining and retaining business as it relates to behavioral health challenges.

Will be the central point of intake for escalated behavioral customer issues, providing guidance and education both internally and externally to move escalated matters to resolution.

Attend market events, including : forums, summits, consortiums, client and broker dinners, holiday events, etc.

Attend Benefit Insight (THI / CAP) review meetings and act in a consultative manner and make client specific recommendations.

Candidate will participate as an active member of the market Wellness Committee, and contribute, as needed.

Candidate will identify key industry clients and develop and maintain close working relationships in order to build a list of references for Cigna's behavioral products and services.

Site Visit planning and coordination :

Innovation

Cross cover for peers, as needed, acting as a collaborative and supportive team member.

Clinical Development –

Work as a collaborative partner on a multi-disciplinary market facing clinical team, which includes : Market Medical Executives, Nurses, Behaviorists, Pharmacy, etc.

Attend participate and provide updates and trainings in market meetings.  Act as the primary source of updates and information for behavioral health within the market.

Provide Employee Assistance Program account support, including support at finalist meetings, and strategy implementation.

Complete other duties as assigned.

Travel Requirements : 50-70%

Performance will be measured based on meeting the above duties, as well as :

Survey feedback from workplace well-being engagements and other presentations