Amazon Supply Chain Analyst NA - SodaStream

Analyst Position

We are looking for an Analyst to join our Supply Chain team to support Amazon. To set SodaStream up to be successful in this changing and evolving segment of our business, we are working to build out our eCommerce group. While tied closely to the broader SodaStream Supply Chain team, this role will serve as customer facing to Amazon and work in close partnership with our Amazon sales team and global Amazon team. The ideal candidate is action oriented, results focused, and with the ability to collaborate both internally and externally while making recommendations to improve performance with this critical growth driver in the North American business.

Responsibilities

• Serve as the day-to-day supply chain liaison (single point of contact) between Amazon AVS, SodaStream Sales team, and NA Supply Chain team (planning / logistics / VAS / order management) on key strategic projects / initiatives and supporting analytics that drive the supply chain service agenda for Amazon.
• Oversee end-to-end Amazon order management and routing process, ensuring timely and accurate order processing, troubleshooting exceptions, and aligning with Amazon routing guides to maintain compliance and optimal performance.
• Support and lead weekly internal and external cross-functional meetings focusing on delivering key service metrics that support the overall Amazon business such as Fill Rate and On Time Delivery.
• Develop strong working relationships across a broad span of cross-functional stakeholders both internally and externally to SodaStream to include : Local sales, Marketing, Finance, Local Supply Chain, Amazon global team, and Amazon AVS.
• Partnership with local supply chain and planning teams on strategic initiatives related to HQ produced bundles, changes due to Limited Quantity, and alternate methods of delivery, including direct import.
• Coordinate efforts with Supply Chain Planning Teams to ensure updated and accurate forecasts to increase fill rates and minimize OOS on Amazon supporting the enablement of a traditional IBP process.
• Enhance and evolve our standard communication venues, both internally to cross functional teams and externally with assigned customer contacts through effective creation of Amazon scorecards.
• Apply consistent standard operating procedures to drive continuous improvement.
• Ability to understand and troubleshoot order life cycle issues (e.g. transport, order flow, financial, integration).
• Ownership of Amazon Chargebacks / Fines & Fees process end-to-end including reporting, analytics, disputing invalid fines, proactively identifying ways to mitigate future charges, partnering with our technology team to design novel solutions to both dispute and avoid charges.

Qualifications

The expected compensation range for this position is between $76,000 - $85,000 per year. Confirmed job-related skills and experience will be considered in setting actual starting salary. Minimum Salary : 76,000 Maximum Salary : 85,000 Salary Unit : Yearly.