Assistant Manager Patient Care Services - Emergency Department

Supervisor

Assists Manager of Patient Care Services with 24-hour accountability for the management of multiple patient care units / functions. In this capacity, will accomplish the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.

Essential Functions and Responsibilities :

• Assists with ensuring a process is in place for the establishment of standards of performance, quality improvement and care delivery model for their areas of responsibility. Monitors the process to ensure it is working.
• Assists coordinator / contact nurse / staff with problems related to the functioning of the department, both interdepartmental and intradepartmental. Involves staff in this process. Ensures process moves to desirable outcome. Delegates to coordinator / contact nurse / staff as appropriate.
• Assists manager in all aspects of personnel management of department employees. Demonstrates collaborative interpersonal and communication skills. Facilitates high performance from staff.
• Assists with determining and coordinating departmental needs and operations regarding schedules and staffing patterns. Assists manager in establishing and meeting productivity benchmarks.
• Instrumental in developing, interpreting, administering and communicating department policies, procedures, protocols and regulations.
• Assists with analyzing, planning, forecasting and reporting department activities.
• Assist with developing, coordinating, implementing and justifying the department's budget. Displays knowledge and action plan to ensure cost effectiveness.
• Maintains and enhances communication channels.
• Implements, promotes and reinforces employee performance relating to patient satisfaction.
• Participates as requested on service line committees.
• Communicates with and mentors staff representatives on committees. Supports and facilitates staff involvement in meeting attendance. Promotes staff development within and outside the department.
• Collaborates with physicians and other health care team members.
• Assists manager to ensure that all evaluation, competencies are current. Reviews content of evaluations if not completed by manager.
• Maintains compliance with all required accreditation standards.
• Reviews patient satisfaction feedback on a regular basis and assists manager to develop a plan to address issues and improve overall rating.
• Ensures that a quality improvement and education plan are in place for units.
• Demonstrates unit ownership through maintenance, cleanliness and lack of clutter of unit.
• Investigate and identify department capital needs, and reports to manager for follow through.
• Remains current in new advancements and changes in patient treatments and technologies.
• Facilitates and promotes opportunities for the professional development of staff.
• Identifies and works towards own professional growth.
• Works with manager to identify basic competencies for the patient population of their unit, ensuring the standard of care is met.
• Cooperates as a member of the management team. Advocates system goals, programs and image.
• Cooperates with other education and service agencies in meeting the health care needs of the community.
• Performs other related duties as assigned.

Required :

Preferred :