Customer Experience DesignerKaeppel Consulting • San Antonio, Texas, USA
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Customer Experience Designer
Kaeppel Consulting • San Antonio, Texas, USA
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job_description.job_card.job_descriptionBachelors degree in Design HCI or related discipline. 5 years in UX service design or customer experience roles. Proficiency in design tools such as Figma Miro or Adobe XD. Experience designing for complex ecosystems or multi-channel experiences. Strong facilitation and collaboration skills.
Overview :
Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design prototyping and visual storytelling. This is a hybrid opportunity based in San Antonio TX with an expected duration of 612 months.
Responsibilities :
- Translate research insights into customer journey maps and service blueprints.
- Design wireframes process flows and prototypes that enhance customer experience.
- Collaborate with content writers researchers and technical teams to align on design direction.
- Facilitate design thinking workshops and co-creation sessions with stakeholders.
- Support testing and refinement of design solutions based on user feedback.
Qualifications :
Required Experience :
Manager
Key Skills
CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Wireframing,UI,Axure,Responsive Web Design,Sketch
Employment Type : Contract
Experience : years
Vacancy : 1
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Experience Designer • San Antonio, Texas, USA
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