Customer Service SpecialistBosch Group • Londonderry, New Hampshire, USA
serp_jobs.error_messages.no_longer_accepting
Customer Service Specialist
Bosch Group • Londonderry, New Hampshire, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMinimum 3 years in a contact center inside sales or account management customer support role. Computer skills including navigating multiple open tabs systems and processes 3 years of experience with Microsoft Office (Word Excel Powerpoint) Experience using collaboration tools for remote work (Skype Teams) High school diploma required college degree a plus. Strong problem solving and critical thinking skills. Willingness to take initiative. Self-directed with the ability to problem solve in a positive productive manner Strong analytical skills with the ability to evaluate develop and deliver alternative courses of action Ability to exhibit patience and empathy and express assurance and confidence A positive attitude and mindset to achieve individual and team goals. Ability to communicate effectively both orally and in writing. Experience in HVAC / Hydronic Heating Industry Experience with SAP a plus. Comfortable with change and leading from where you are. Working proficiency in French Spanish and / or Portuguese is a plus Bosch adheres to Federal State and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
The Customer Service Specialist provides Tier 2 Customer Service to consumer and business customers for Bosch Thermotechnology in North America. This role contributes to shaping next generation customer support through automation self-service artificial intelligence and multi-channel live agent support.
Key Responsibilities :
- Use expert problem solving and communication skills to identify customer experience pain points take care of immediate customer concerns and participate in initiatives for continuous improvement.
- Assist Tier 1 Customer Service with escalated requests for product / part selection order status price and availability and other inquiries as needed.
- Monitor and administer open orders from order entry (automated and manual) to receipt of shipment at customer address
- Support opportunities to drive profitability through process improvement and direct sales opportunities.
- Develop advanced knowledge of Bosch Thermotechnology products and services.
- Adhere to program guidelines and processes for Call Quality and Order Accuracy.
- Perform other duties and responsibilities as necessary.
Qualifications :
Preferred Qualifications :
Additional Information :
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Equal Opportunity Employer including disability / veterans
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage a 401(k) with generous matching resources for financial planning and goal setting ample paid time off parental leave and comprehensive life and disability protection. Were investing in your success!
Remote Work : No
Employment Type : Full-time
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Experience : years
Vacancy : 1
serp_jobs.job_alerts.create_a_job
Customer Service Specialist • Londonderry, New Hampshire, USA
Job_description.internal_linking.related_jobs
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_more
Priority Plumbing in Merrimack, NH, is on the lookout for a dynamic.Experienced Customer Service Rep.If you are passionate about providing exceptional customer service and helping our community, we...serp_jobs.internal_linking.show_more
DEKA R&D has an immediate opening for a Product Complaints Specialist to work in a dynamic Medical Device Research and Development environment.
The position reports to the Product Complaints Manager...serp_jobs.internal_linking.show_more
At PICA, we believe in building strong, lasting relationships with our customers.As a Customer Relations Specialist, you’ll be the bridge between our clients and our global teams, ensuring sm...serp_jobs.internal_linking.show_more
A company is looking for a Customer Care Specialist II to provide expert technical support and enhance customer experiences.
Key Responsibilities Provide technical assistance through various chann...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Representative to provide remote support and resolve client issues.Key Responsibilities Provide remote customer support and resolve issues to the end u...serp_jobs.internal_linking.show_more 
Locations : Manchester, New Hampshire.Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.
If you meet these requirements and are interested in being ...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Customer Service - Self Storage Manager.Total Rewards package available to our team : .Employees become eligible for Full-time.
Medical, Dental, Vision, 401k with match, paid time off, sick time, and ...serp_jobs.internal_linking.show_more
For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies.
When you join our family, you will have a significant i...serp_jobs.internal_linking.show_more
Customer Service Representative.Customer Service Representatives.With over 15 years of experience serving Dracut and the surrounding communities, we've earned a reputation for reliability, quality,...serp_jobs.internal_linking.show_more
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense fac...serp_jobs.internal_linking.show_more
Under the supervision of the Group Sales or Department Manager the Team Leader gives daily direction to the associates in one of the departments within the store to include : merchandise presentatio...serp_jobs.internal_linking.show_more
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, fa...serp_jobs.internal_linking.show_more
Job Title : Sales Support Specialist.Location : Littleton MA (Onsite).Answer incoming sales calls address customer inquiries provide product information and process orders.
Accurately enter and maintain...serp_jobs.internal_linking.show_more
Candidate must be at least 18 years old and have a clean driving record and be able to obtain a medical card.Responsible for greeting customers making them feel comfortable and ensuring that the ex...serp_jobs.internal_linking.show_more
Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
At Apple, we believe inclusion is a shared res...serp_jobs.internal_linking.show_more
Senior Customer Success Manager, Service Provider
Relativity • Manchester, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Experienced Customer Service Rep
Priority Plumbing • Merrimack, NH, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Product Complaints Specialist
DEKA Research and Development • Manchester, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Relations Specialist
PICA Manufacturing Solutions • Derry, NH, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Customer Support Specialist
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Support Specialist
VirtualVocations • Lowell, Massachusetts, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Manager
Hobby Lobby • Manchester, NH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service / Benefits Advisor (Work from home)
Professional Career Solutions • Nashua, New Hampshire
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service (50k-90k per year)
Professional Careers • Methuen, Massachusetts
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service - Self Storage Manager
Public Storage • Methuen, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Field Customer Support Specialist I 1
Charles River Laboratories • Wilmington, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative
New Era Plumbing & HVAC • Lowell, MA, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Customer Support Specialist
Teledyne Technologies • Hudson, New Hampshire, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Team Leader Customer Service
Bass Pro Shops • Hooksett, New Hampshire, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Specialist
Teledyne • Hudson, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Sales Support Specialist
NS IT Solutions • Middlesex County, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Retail Yard Customer Service Representative
Koopman Lumber Co • Pembroke, New Hampshire, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Specialist
Apple • Burlington, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted