Scheduling Coordinator I (BilingualSpanish)

Scheduling Coordinator I (Bilingual-Spanish)

The Scheduling Coordinator I (Bilingual-Spanish) will schedule new and follow-up patient appointments and perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in / out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. The incumbent may assist the programs crisis management team and is expected to interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institutes minimum standards.

Responsibilities :

• Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.
• Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.
• Work with assigned providers, families, and other staff to reschedule appointments based on patients needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and / or follow-up activity.
• Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
• Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.
• Work with the Patient Access department to retrieve and assess insurance authorizations.
• Collect, track, and process quality improvement and patient tracking data as needed.
• Serve as a code green team member and respond to clients in behavioral crises as part of the programs crisis management procedures.
• Assist with the training of Patient Service Specialists.

Qualifications :

Job Location : 1741 Ashland Ave, Baltimore, MD

Position Type : Regular Full Time

Department : Psychiatry

Equal Opportunity Provider and Employer M / F / Disability / Protected Vet Marylands Pay Transparency Act

In compliance with the Maryland Pay Transparency Act, Kennedy Krieger includes the wage range for all posted jobs. The wage range references the pay grade minimum and maximum full-time annualized salary, or hourly pay rate, for the position. The actual pay may depend on relevant experience, education, hours worked and / or internal equity. Not all candidates will be eligible for the upper end of the salary range. Specific wage information will be discussed during the interview process.

Benefits : Kennedy Krieger offers a comprehensive benefits package that includes medical, dental, vision, 401(k) with match, tuition reimbursement, student debt relief, childcare subsidies, dependent college tuition grants and free parking. In addition, we offer generous time off and rich professional development opportunities.