Manager, CRM & Reporting Platforms

Job Description :

We are seeking a strategic, outcome-focused Manager of CRM and Reporting Platforms to lead a cross-functional team of CRM developers, Product Managers, and Reporting Analysts. This person will be responsible for managing people, aligning priorities with business stakeholders, and driving the maturity of the Microsoft Dynamics 365 and enterprise reporting platforms.

As a primary partner to the Sales Operations team, you will ensure that our CRM and reporting capabilities are optimized for scale, aligned with business goals, and delivering measurable value. This role requires someone who leads through others, values strategic clarity, and takes accountability for delivering high-impact solutions, not just features.

DUTIES & RESPONSIBILITIES

Lead, mentor, and develop a team of CRM developers, Product Managers, and Reporting Analysts through coaching, building team capability, and continuous improvement

Develop and drive the product development and service roadmap in support of the Global Client Group department

Work with stakeholders in the Global Client Group to understand current business processes and look for opportunities to leverage technology to increase automation and drive efficiencies

Ensure alignment on priorities to achieve firm and department objectives

Manage vendor relationships, software licenses, consultant contracts, and monitor associated financial commitments

Communicate across technical and non-technical audiences, ensuring clarity on priorities, trade-offs, and timelines

Oversee the design, and enhancement of CRM solutions within Microsoft Dynamics

Focus on professional development and continuous improvement by identifying skill gaps, seeking feedback, and pursuing learning opportunities

Identify and pursue opportunities to improve ROI and drive delivery through the team while providing clear progress updates to leadership

Maintain a strong orientation toward business outcomes, ensuring that every initiative drives measurable value rather than just activity

Leverage data to guide decisions, using OKRs, KPIs, and other metrics to align team efforts with business outcomes

QUALIFICATIONS

Bachelor's degree or equivalent experience in a technical field such as Computer Engineering, Computer Science, etc.

10+ years of relevant work experience driving technical product management, business analysis, engineering management and operations efforts

Experience solving business problems through the design and development of solutions in a CRM platform

Deep understanding of CRM systems with a preference for Microsoft Dynamics

Experience as a hands-on architect or developer within Microsoft Dynamics or Salesforce

Growth mindset, adaptability, and commitment to continued development of self and others

Prior experience with project management, quality assurance and operations

Strong understanding of Agile software development and the ability to lead cross-functional distributed teams to provide successful outcomes

Continuous learner and independent thinker who can work collaboratively with others

Strong communication skills, both verbal and written

Proven track record building, leading, and developing high-performing distributed teams

Prior experience managing multiple vendors, contract and associated financial commitments

Demonstrated strength in connecting technical delivery to business impact

An open-minded, curious, and resourceful approach to work

Passion for and stay current with modern technologies

Solve problems systematically and transparently

Share ideas, solicit / integrate feedback, design and solve collaboratively

PREFERRED

Take a software engineering approach and demonstrate automation and security mindsets

Experience with enterprise reporting tools (such as Coric or Vermilion) and underlying data structures, with the ability to support scalable, reliable reporting solutions

Familiarity with Power BI or similar business intelligence tools for interactive reporting and dashboard creation

Knowledge of Marketing Automation platforms (such as Microsoft Customer Insights-Journeys)

Experience using OKRs or similar frameworks to align teams and measure success

Master’s degree or equivalent experience in a technical field such as Computer Engineering, Computer Science, etc.

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.