Lost & Found Dept Account Manager in San Diego International Airport - Salary : 69k-71k plus Benefits

Lost And Found Dept Account Manager

Hallmark Aviation Services is seeking an Account Manager for the Airport Lost and Found Department at San Diego International Airport. The Account Manager leads the operational and administrative processes for the Airport Lost and Found Department while coordinating with Airport to meet high quality standards.

Join our team that is committed to providing the best customer service to all guests and / or visitors of the SAN Airport. The Lost and Found Department functions will include but will not be limited to the following :

• Assist walk-in customers during business hours
• Answer phones during business hours
• Maintaining and updating the Lost and Found system
• Research and verifying validity of all information before release
• Collect lost items from Terminals and various other areas of the airport grounds.
• Photographed and logged items
• Receive, count, document, and secure items in a lockable container such as a safe.
• Movement of Goods and Materials
• Represent Hallmark at airport meetings and functions
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training as well as provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Required Skills

Required Experience

Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required