Customer Service Advisor

Customer Service Advisor

Boston

Ref :  VA3266

#OFE

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• ​Pension contributions
• ​Referral bonus scheme
• ​Enhanced parental leave
• ​Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• ​Talk to us about flexible working
• ​VIP Awards – colleague recognition scheme
• Cycle to work scheme​
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• ​Steer Academy provides accredited ongoing training – paid for by the business
• ​Opportunities for career progression

Customer Service Advisor – Boston

Steer Automotive Group

At Steer Automotive Group, we’re driven by excellence doing things the right way, every time. We’re committed to delivering outstanding service, embracing innovation to enhance every customer’s journey, and operating with integrity in all that we do.

We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre in Boston. In this key role, you’ll ensure every customer enjoys a smooth and exceptional experience from first contact to vehicle collection.

Key Responsibilities

Greet customers warmly, both in person and over the phone

Manage repair bookings, vehicle handovers, and progress updates

Liaise effectively with technicians, insurers, and suppliers to keep communication clear and consistent

Handle customer queries and resolve any issues promptly and professionally

Maintain accurate records with exceptional attention to detail

What We’re Looking For

Proven experience in a customer service or administrative role (automotive experience is beneficial but not essential)

Excellent communication and interpersonal skills

Ability to stay calm under pressure and manage multiple priorities efficiently

Strong IT skills and confidence in learning new systems

A genuine passion for delivering exceptional customer service

A full UK driving licence is essential

What We Offer

Competitive salary with performance-based bonuses

Ongoing training and career development opportunities

A supportive, team-focused working environment

If you’re motivated by providing outstanding service, thrive in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you.

Apply today and become part of our customer first team in Boston.