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HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

CitizantMcAllen, TX, United States
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Citizant is a leading provider of professional IT services to the U.We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Customer Service

Remote Customer Service

Only Data Entry ClerkMcAllen, TX, United States
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About the job Remote Customer Service.Important : You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps. A Data Entry Clerk, is responsible f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Admissions Counselor I - Office of Admissions

Admissions Counselor I - Office of Admissions

University of Texas at AustinMcAllen, TX, United States
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Admissions Counselor I - Office of Admissions.Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas and viewpoints. Must be eligible to work in the United Sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Warehouse Associate

Warehouse Associate

LowesEdinburg, TX, United States
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Job Title : Warehouse Associate.As a Warehouse Associate at Lowe’s, you will be responsible for the efficient handling of merchandise within the distribution center. You will receive, store, and ship...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Work from Home – Product Feedback Support - $25-$45 per hour

Work from Home – Product Feedback Support - $25-$45 per hour

GLSan Carlos, Texas
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We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Customer Product Specialists – Entry Level

Remote Customer Product Specialists – Entry Level

GLAlton, Texas
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We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Starbucks Jobs in San Juan, TX

Starbucks Jobs in San Juan, TX

StarbucksSan Juan, TX, USA
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Starbucks is hiring baristas, shift supervisors, and store managers.Competitive wages with comprehensive benefits including healthcare and tuition coverage. Flexible scheduling with advancement oppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
San Juan Customer Service Supervisor

San Juan Customer Service Supervisor

TradewindSan Juan, Texas, USA
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Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury / Oxford CT (OXC) Westchester NY (HPN) Stuart FL (SUA) and San Juan PR...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service Representative - Work from home

Customer Service Representative - Work from home

NexRepSan Juan city, Texas
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Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helpin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Dishwasher | Part-Time | McAllen Convention Center

Dishwasher | Part-Time | McAllen Convention Center

Oakview GroupMcallen, TX, United States
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Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Independent Cleaner / Housekeeper / Commercial CleaningProfessional

Independent Cleaner / Housekeeper / Commercial CleaningProfessional

BrilliantcleanteamMcAllen, Texas, United States
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Independent Cleaner / Housekeeper / Commercial Cleaning Professional.Pay : $33 - $65 / hour (based on experience, job type, and market). Independent Cleaner / Housekeeper / Commercial Cleaning Professi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Work-From-Home Product Advisor - $45 per hour

Work-From-Home Product Advisor - $45 per hour

Great LionMcAllen , Texas
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We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1McAllen, Texas
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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Work from Home - Full Time - Data Entry - $45 per hour

Work from Home - Full Time - Data Entry - $45 per hour

GL Inc.McAllen, Texas
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We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Border Patrol Agent – Law Enforcement Career, $30,000 Recruitment Incentive

Border Patrol Agent – Law Enforcement Career, $30,000 Recruitment Incentive

United States Customs and Border ProtectionCampo Alto, TX, United States
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IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Rep II Puerto Rico

Customer Service Rep II Puerto Rico

MedtronicSan Juan, Texas, USA
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At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Medical Assistant

Medical Assistant

911 Pain ManagementMcAllen, TX, United States
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The leading Pain Management practice in South Texas is looking for a highly motivated Medical Assistant to be part of our clinical team dedicated to providing a 5-star customer service under the hi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Marine Interdiction Agent

Marine Interdiction Agent

U.S. Customs and Border ProtectionPharr, TX, United States
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Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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delivery driver

delivery driver

AmazonMcallen, TX, United States
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Drive an Amazon-branded vehicle delivering packages to your community.Work 4-5 days per week and up to 10 hours per day with shifts available seven days a week. They offer competitive compensation, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

HSPD-12 : Government Badging & Credentialing Specialist (McAllen, TX - REF1813E) • •

CitizantMcAllen, TX, United States
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Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Answering phone calls / email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential
  • Education :

  • High School diploma, GED certification.
  • Clearance Requirement :

  • US Citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $35,500 - $39,000 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.