User testing serp_jobs.h1.location_city

Location :

127 Public Square, Cleveland Ohio

Summary

Manage and oversee the Commercial Credit Quality Assurance program, which includes setting strategy, leading quarterly testing and reporting processes, and driving ongoing enhancements. Program includes reperformance testing for 1LOD as well as 2LOD Asset Recovery Group testing and other ad-hoc, targeted testing.

Oversee RCSA governance and testing for Commercial Credit Risk, including implementation, coordination, oversight, execution, validation and ongoing development. Primary point of contact for Commercial Credit risks, controls, and testing.

Develop and lead targeted testing, monitoring, and analysis for credit risk concerns and areas of focus across various areas of commercial lending.

Partner across lines of defense to drive cohesive testing, risk identification and mitigation, and alignment with enterprise-wide policies and programs.

Responsibilities

Oversee Commercial Credit Quality Assurance program, including ongoing management of strategy, plan documentation, testing scripts, and procedures

Target program to help assure compliance with credit policies, procedures, and processes as well as industry standards and regulations

Lead, train and coach analysts with testing and review responsibilities; maintain central oversight over all reviews and perform Quality Assurance reviews as needed

Develop and share insights and observations from testing; leverage observations to help drive continuous improvement ideas, as well as identification of gaps or deterioration in policy, processes or work quality

Prepare and deliver quarterly reporting to business leaders, internal partners, and Credit Risk Committee

Facilitate arbitration of exception disputes, working across lines of defense and leveraging Credit leadership to address escalations with confidence and collaboration

Partner across lines of defense to continuously improve testing framework and processes

Maintain oversight and direction for Commercial Credit Risk taxonomy within Risk and Control Self-Assessment (RCSA)

Manage RCSA testing for Commercial Credit, including operating assessment and validation testing

Represent Commercial Credit Risk in reviewing and challenging 1LOD RCSA efforts

Partner across Credit Risk to ensure that Risk Metrics remain updated and reported in GRC in a timely manner

Support remediation, internal audit and regulatory exams as needed

Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here () for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date : 12 / 14 / 2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Remote

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.