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The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical dental physical therapy and much more. Our core values and participant focus lead the way no matter what.

The Participant Experience Liaison is accountable for connecting PACE participants to our PACE system of care and serving as a liaison between participants and their WelbeHealth care team. This role focuses on ensuring smooth onboarding to the PACE program and plays a key role in supporting participants throughout their entire WelbeHealth journey.

Essential Job Duties :

• Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines other care team members and external providers to ensure the highest level of care
• Assist management with participant experience and service recovery related special projects such as implementation of satisfaction surveys
• Facilitate communication among service providers families participants and caregivers
• Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
• Support the grievance process providing high touch customer service and partnering with IDT and participant until resolution
• Attend all required meetings and committees as directed by supervisor
• Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled

Job Requirements :

Benefits of Working at WelbeHealth : Apply your service expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

Salary / Wage base range for this role is $24.39 - $32.20 hourly Bonus Equity. WelbeHealth offers competitive total rewards package that includes 401k match healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.

Compensation

$24.39 - $32.20 USD

COVID-19 Vaccination Policy

At WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity Equity and Inclusion

At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @ email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to

Key Skills

Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 24 - 32