User experience serp_jobs.h1.location_city

Summary : Join us at Portland General Electric as we redefine what it means to serve 900,000 customers with safe, affordable, reliable, and increasingly clean energy. As a Senior User Experience Designer, you’ll be at the forefront of shaping how customers engage with the essential services that power their lives—designing intuitive, accessible and meaningful digital experiences that make energy easier to understand and manage. You’ll collaborate across disciplines such as marketing, customer service, technology, data and delivery to ensure every digital touchpoint reflects our customer experience strategy, brand promise and energy mission. From concept through implementation, you’ll lead with empathy, curiosity and design excellence, helping translate complex systems into frictionless human experiences. This is a unique opportunity to bring your creativity and technical expertise to a purpose-driven organization, where your work directly contributes to delivering safe, affordable, reliable and increasingly clean energy for all.

What you’ll do :

Design with impact : Lead the design and implementation of customer-facing digital interfaces that deliver simple, engaging and trustworthy experiences across all platforms.

Champion the customer : Translate insights from customer research, usability testing and behavioral data into intuitive design solutions that meet real customer needs.

Collaborate to align : Partner with teams across the business to ensure each experience reflects our brand, customer promise and business objectives.

Advocate for excellence : Promote design thinking and user-centered principles across teams; mentor others to elevate design quality and consistency.

Drive with data : Analyze and share insights into customer behavior and preferences, using data to inform design priorities and measure impact.

Lead from concept to launch : Manage end-to-end UX efforts for digital initiatives—scoping, stakeholder engagement, design execution, implementation and continuous improvement.

Partner strategically : Collaborate with internal teams and vendors to bring digital design concepts to life, ensuring all deliverables meet scope, quality and performance expectations.

Who you are : You’re a systems thinker and creative problem solver who thrives on making complex information simple, clear, and human. You have an eye for detail, a passion for improving everyday experiences, and the ability to balance business goals with customer needs.

You bring :

8+ years of UX or product design experience (enterprise or customer-facing platforms preferred)

Advanced design and prototyping skills (Figma, Sketch, Adobe XD, etc.)

Proven experience designing responsive web and mobile interfaces grounded in usability, accessibility, and customer trust

Strong analytical and storytelling skills, using insights to influence strategy and design decisions

Collaborative mindset—able to work fluidly across product, engineering, data, and business teams

A portfolio that demonstrates your ability to turn complex problems into intuitive, elegant digital solutions

EDUCATION / EXPERIENCE / CERTIFICATIONS

Education : Requires a bachelor's degree in graphic design, marketing, computer science or other related field or equivalent experience.

Experience : Typically eight or more years in digital user experience or a combination of software development and graphic design or marketing. Software development experience strongly preferred.

Certifications : User experience certification from a regionally accredited college or university a plus. Professional in Project Management (PMP) certification a plus.

COMPETENCIES (KNOWLEDGE, SKILLS, ABILITIES)

Functional Competencies :

Intermediate knowledge of and skill in applying design principles, standards, techniques and methodologies to digital interfaces

Intermediate knowledge of user interface design and digital graphics

Intermediate knowledge of design software

Advanced customer focus skills

Advanced skills in systems and software with customer- facing elements

Advanced skills in creating a seamless customer experience

Intermediate skills in analyzing customer data and determining trends

Advanced knowledge of user experience principles and techniques

General Competencies :

Intermediate analytical thinking skills

Intermediate conflict management skills

Intermediate influence skills

Intermediate negotiation skills

Intermediate organization and prioritization skills

Advanced problem-solving skills

Intermediate project management skills

Advanced written and oral communication skills

PHYSICAL, COGNITIVE DEMANDS AND SCHEDULE / ATTENDANCE

Physical :

Does the job require a valid driver's license? - No

Driving / travel / commute : Daily within service territory - Occasionally (one to two times a month or less)

Computer use (use computer regularly for entire work shift)

Cognitive Demands :

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule / Attendance :

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule (occasionally over weekends or nights when a new deployment occurs)

Ability to work on-call schedule (occasionally when new deployments occur)

Environment :

Office environment – Hybrid – 3 days per week in office

#LI-Hybrid #LI-BJ1

Compensation Range :

$89,175.00 - $148,625.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.