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User experience • lowell ma

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IT User Support / Help Desk Associate

IT User Support / Help Desk Associate

Homans AssociatesWilmington, MA
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Homans Associates (HA) is a subsidiary of the largest independent HVAC / R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Experience Specialist

Customer Experience Specialist

CorningTewksbury, MA, US
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Customer Experience Specialist.Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technolog...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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STEM Learning Experience Coordinator

STEM Learning Experience Coordinator

Kids In TechLowell, MA, US
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Lowell, MA, we don't just teach STEM-we ignite curiosity, inspire creativity, and open doors to exciting futures.STEM Learning Experience Coordinator. With us, you'll enjoy a competitive sal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Account Executive - End User Sales

Account Executive - End User Sales

Miner, LTDWilmington, MA, US
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Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing compan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Geologist 6+ years experience

Geologist 6+ years experience

AECOMChelmsford, Massachusetts, USA
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AECOM is actively seeking a highly motivated Geologist for employment in the Chelmsford MA or Providence RI office.This position would support the Environmental business line primarily working on F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Guest Experience Manager

Guest Experience Manager

cavaChelmsford, Massachusetts, United States
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Our Guest Experience Managers are key to our success.In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Merchandiser - Floral (No experience required)

Merchandiser - Floral (No experience required)

Falcon FarmsTewksbury, MA, US
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JOIN FALCON FARMS AS A PART-TIME FLOWER MERCHANDISER!.Various locations within your territory.This is your chance to join one of the most recognized companies in the floriculture industry and be pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Hallmark Retail Merchandiser - Lowell, MA

Hallmark Retail Merchandiser - Lowell, MA

Crayola ExperienceLowell, MA, United States
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To learn more about this role,.As a Retail Merchandiser, you'll have the opportunity to work independently to showcase your organization and time management skills, your ability to establish retail...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Experience Coordinator

Experience Coordinator

Rich Products CorporationAndover, NY, GB
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To support our Experience lead with day to day administrative duties.This role is an onsite role, normal working hours Monday to Friday. Ensure reception area is kept clean, tidy and organised at al...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IBM is hiring : IBM Associate Partner - SAP User Experience Architect in Lowell

IBM is hiring : IBM Associate Partner - SAP User Experience Architect in Lowell

IBMLowell, MA, United States
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We are seeking a talented IBM Associate Partner - SAP User Experience Architect to join our dynamic team.The ideal candidate will possess deep expertise across SAP's UX interfaces and applications,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Experience Coordinator

Customer Experience Coordinator

The TJX Companies, Inc.North Andover, MA, United States
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TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and priorit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Experience Specialist

Customer Experience Specialist

Mycronic USATewksbury, Massachusetts, USA
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Customer Experience Specialist.Do you want to be part of an organization on the cutting edge of technology.Were looking for talented people to join our motivated and friendly team.We have an open c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
User Experience Designer

User Experience Designer

VirtualVocationsLowell, Massachusetts, United States
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A company is looking for a User Experience Designer for their AI Product Team.Key Responsibilities Support the creation of UX design artifacts, including requirements gathering, interaction desig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Experience Coordinator

Customer Experience Coordinator

TJXNorth Andover, MA, US
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At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Experience Manager

Customer Experience Manager

Home DepotNashua, NH, US
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With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Assistant Teacher

Assistant Teacher

The Learning ExperienceAndover, MA, US
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Partner with and learn from the teachers in your classroom to create a welcoming, engaging classroom space for children to learn, play and grow Use a growth mindset to develop young minds and inspi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Epic is hiring : User Experience Designer in Lowell

Epic is hiring : User Experience Designer in Lowell

EpicLowell, MA, United States
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Please note that this position is based on our campus in Madison, WI, and requires relocation to the area.We recruit nationally and provide financial relocation assistance.At Epic, our guiding prin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Experience Manager

Customer Experience Manager

Home Depot (Management)Nashua, NH, US
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With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Guest Experience Manager

Guest Experience Manager

CAVA - MassachusettsNorth Andover, Massachusetts, United States
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At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prioritize...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IT User Support / Help Desk Associate

IT User Support / Help Desk Associate

Homans AssociatesWilmington, MA
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Job Description

Homans Associates (HA) is a subsidiary of the largest independent HVAC / R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

We currently have openings for an On-Site IT User Support / Help Desk Associate in our Wilmington MA. location. There is no relocation assistance offered for this position. As the IT User Support / Help Desk Associate, you will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

Company Website : / careers

Duties / Responsibilities of the IT User Support / Help Desk Associate :

  • Provides technical support and guidance to resolve users’ computer hardware and software problems.
  • Communicates with users via phone, chat, email, and / or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vendors and manufacturers.
  • Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
  • Drafts or revises user training manuals and procedures.
  • Maintains logs of support services provided in the ticketing system or other appropriate database.
  • Develops training materials and / or provides onsite training as requested.
  • Occasional travel to nearby branches.
  • Performs other related duties as assigned.

Requirements

Required Skills / Abilities of the IT User Support / Help Desk Associate :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Thorough understanding of technology commonly used by clients and employees.
  • Ability to explain technical problems to nontechnical employees.

    • Education and Experience :

  • Previous Help Desk experience preferred.

    • Requirements

    Required Skills / Abilities of the IT User Support / Help Desk Associate :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Thorough understanding of technology commonly used by clients and employees.
  • Ability to explain technical problems to nontechnical employees.

    • Education and Experience :

  • Previous Help Desk experience preferred.