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Director - Patient Experience
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Postal SourceAthens, GA, USDirector - Patient Experience
Piedmont HealthcareAthens, GA, US- serp_jobs.job_card.full_time
Director - Patient Experience
Responsibilities :
JOB PURPOSE : Responsible for providing a variety of patient care activities under the supervision of a physician, advanced practice provider (APP), or registered nurse in accordance with established guidelines and standards. Demonstrates advanced technical skills and provides peer leadership in the physician practice setting.
KEY RESPONSIBILITIES :
- Serves as a project coach / consultant for projects and consulting opportunities to further the healthcare improvement knowledge gained within PHC.
- Creates service teams and implements tactics to increase patient, physician and employee satisfaction, in order to increase market share, decrease risk and errors and decrease turnover.
- Formulates and supports an accountability task force that will implement an organization wide leadership evaluation system to hardwire objective accountability.
- Develops leaders in key areas to achieve organizational desired results through the Piedmont leadership development institute programs.
- Augments implementation and revision of best care practices via coaching, mentoring and teaching adults, and leading and facilitating teams.
- Acts as a resource to PHC teams and various projects and services as a trusted change agent related to various groups and individuals charged with PHC clinical and non-clinical operations.
- Oversees and tracks travel, consulting and office budgets as appropriate. Tracks budgetary implications of PHC service excellence projects.
- Coordinates and reviews both the PHC and individual facilitys data and processes to develop and execute plans to resolve quality issues.
- Facilitates multidisciplinary meetings with clinicians, physicians and / or managers.
- Implements multiple simultaneous projects by regularly assessing the progress and the effectiveness of component tasks, and by seeking input and / or assistance to overcome barriers.
Qualifications :
MINIMUM EDUCATION REQUIRED : Bachelors Degree MINIMUM EXPERIENCE REQUIRED : Five (5) years of progressively responsible professional work experience in leading and participating in customer service improvement programs, coaching efforts and programs, or a closely related field, in a healthcare setting is required. MINIMUM LICENSURE / CERTIFICATION REQUIRED BY LAW : None. ADDITIONAL QUALIFICATIONS : Certified Executive coaching experience is preferred.