Triage nurse serp_jobs.h1.location_city

Day to Day

The Nurse Navigator will work within the Medical Command Center (MCC), a clinical call center that supports 911 systems by triaging low-acuity calls and coordinating appropriate care. Using proprietary clinical decision software (Corti), Nurse Navigators assess patient needs remotely and guide them to the most suitable healthcare resources, helping reduce unnecessary emergency department visits and ambulance dispatches.

Key Responsibilities

• Conduct telephonic triage using evidence-based protocols and Corti software.
• Assess patient conditions and match them with appropriate care options (e.g., urgent care, virtual visits, ride-share transport).
• Coordinate care across a national network of facilities and providers.
• Handle calls from 911, AMR, and Fire departments.
• Route mental health-related calls to crisis lines when applicable.
• Support remote telemonitoring for patients nationwide.

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