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Customer Success Manager

Are you passionate about customer success and account growth? Love working with diverse teams and want to shape the future of veterinary inventory management?

Working for CUBEX means contributing to and growing with a team that is dedicated and passionate about what they do. We take pride in having our team members look forward to coming to work each morning and believe that with great work, comes great reward.

When you join the CUBEX team, you join family!

In this role you'll be responsible for maximizing client experience within the Regional and University market segments, leading customer audits and optimizations, managing complex projects, and delivering exceptional customer service while collaborating with an extraordinary team. You'll have the opportunity to travel while using your knowledge and experience to support the veterinary community, inspire innovation, and pursue professional growth and your career goals.

You'll have experience in technical account management, preferably some experience in the veterinary market, and experience with software implementation and inventory management systems.

CUBEX is a global provider of health care products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. The company develops market-leading technologies that provide secure access to controlled substances, high value products, and other medications. We are a private, family owned and operated company that values its team members and are looking to hire the best of the best.

What You'll Do

• Lead customer audits and optimizations both remotely and onsite for Regional and University market segments.
• Manage customer-specific support metrics tracking and reporting.
• Conduct database reviews including user management, formulary setup, permissions, and system settings.
• Provide technical support for strategic launches and rollout programs.
• Lead system relocation management and coordination.
• Prepare renewal customers for sales readiness.
• Coordinate comprehensive client team training and retraining programs.
• Support pilot programs and proof of concept validations.
• Manage equipment / software update and upgrade projects.
• Participate in project scoping and planning sessions with regional and strategic teams.
• Conduct site visits and virtual optimization sessions.
• Perform process and workflow audits.
• Analyze system utilization and inventory optimization opportunities.
• Provide financial reporting including inventory performance, labor metrics, and charge capture analysis.

What Skills And Experience You Demonstrate

Bonus Points For

Experience :

Education / Licenses / Certifications :

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Life At CUBEX

CUBEX fosters an inclusive environment of diverse, committed, and highly accomplished people. Our team collaborates and employs creativity to find new and better ways of solving complex problems, identifying opportunities, and driving results.

Compensation

Benefits

Equal Employment Opportunity Statement

Mashura LLC is an Equal Opportunity Employer. We are committed to a workplace free of discrimination and harassment and make employment decisions on the basis of merit. Mashura LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran or military status, or any other characteristic protected by federal, state, or local law.

In addition to federal law requirements, Mashura LLC complies with applicable state and local laws governing nondiscrimination in employment. We also provide reasonable accommodation for qualified individuals with disabilities and for religious practices, in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.