Tech serp_jobs.h1.location_city

$25.00 - $27.50 / hr.

SUMMARY :

Reporting to the Operations Manager / Transportation Manager with a dotted line to the Corotech Supervisor I, the Technician III’s primary role is to lead small jobs where technicians physically and professionally disconnect and reconnect workstation PCs, peripherals, and related hardware, and / or provide daily help-desk solutions at an ROI account as assigned.

The Technician III is assigned to work at different customer account locations to provide technical support for commercial moving projects. This position provides daily IT trouble shooting for any complicated technical matters relating to computer assets or inventories. In addition, this position ensures the customer’s requests relating to IT Technical support are carried out efficiently and in a timely manner.

This position acts as a focal point of contacts for any IT issues that need to be escalated to Operations Manager / Transportation Manager. This position also provides training, coaching and mentorship to new-hires or junior Technician Level’s I and II.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below, but not limited to, are representative of the knowledge, skill and / or ability required.

Account Assignments :

• Checks for start time (for next day’s work schedule) in drop box daily.
• Arrives at assignment in complete uniform and on time every day.
• Disconnects and reconnects PCs and other peripheral electronic desktop components per supervisor’s direction and the specific job requirements.
• Records basic system information on PC Disconnect / Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
• Possess the ability and willingness to assist the moving crews if needed.
• May be required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment, and boxes as required.
• Ensure a professional manner and appearance in provided Klinger uniform.
• Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.

Labeling all the IT assets / inventories to ensure there is no missing items during the moving.

Required to provide advanced workstation trouble shooting skills.

Customer Relations :

Supervisory :

Ensure crews have appropriate meal and rest periods per company policy.

Safety :

Other Duties :

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

COMPETENCIES :

ORGANIZATION SKILLS – Organization and project planning skills with ability to juggle multiple assignments and tasks.

Ability to do electronics troubleshooting, analyzing information, good judgment in making decisions.

EDUCATION and / or EXPERIENCE :

PRIMARY LOCATION :

San Leandro. Various job sites and customer locations.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

Walking : May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing, assembly, and construction areas and under certain conditions require the use of personal protective equipment such as safety shoes, safety glasses with side shields and / or hearing protection. This list is not all inclusive.

POSITION TYPE / EXPECTED HOURS OF WORK :

TRAVEL :

100% travel to various job sites and customer locations. Must be able to commute daily to the customer site.

The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived : race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").

OTHER DUTIES :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGMENTS :

I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.