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Bilingual Healthcare Call Center Scheduler

We are seeking a Bilingual Healthcare Call Center Scheduler with expertise in behavioral health scheduling and proficiency in AthenaOne. The ideal candidate is fluent in Spanish and English, has at least 3 years of scheduling experience in a healthcare environment, and thrives in a fast-paced, patient-centered setting.

This position is essential in ensuring smooth health center operations by providing excellent customer service, managing patient calls, and maintaining accurate schedules and records.

Key Responsibilities :

• Answer incoming patient telephone calls promptly and route to appropriate departments.
• Schedule patient appointments accurately following established procedures.
• Manage provider and scheduling resources to ensure full and efficient schedules.
• Document and route clear and concise messages for providers and staff in the EMR system.
• Maintain strict patient confidentiality in compliance with HIPAA and organizational protocols.
• Collect, verify, and manage health insurance and demographic information.
• Conduct appointment reminder and confirmation calls.
• Provide general information to callers with professionalism, empathy, and courtesy.
• Participate in required meetings, trainings, and in-service education.
• Perform other related duties as assigned.