Support specialist serp_jobs.h1.location_city

Job Description

Job Description

WHAT YOU’LL DO

As the first point of contact for many of our clients and team members, the Administrative Support Specialist ensures a smooth and professional caller experience—every single time. This role is fast-paced, high-volume, and highly collaborative, requiring focus, precision, and emotional poise. Success hinges on your ability to manage incoming calls with accuracy and urgency, maintain clear documentation, and support internal workflows that keep our operation running smoothly.

Answer and triage all inbound phone calls, accurately routing callers to the appropriate department or individual within defined service levels

Manage voicemails and call queues to ensure timely follow-up and real-time responsiveness, with all team voicemails cleared by 10 : 00 AM daily

Document calls, messages, and case details with 98% accuracy to support efficient handoffs and case resolution

Use call center and internal communication tools (e.g., Slack, Teams, CRM platforms) to collaborate with internal teams and stay informed on availability and escalation paths

Support office operations by assisting with case queues, routing tasks, and maintaining workflow visibility for team leads

WHAT YOU BRING

You’re an excellent communicator who thrives in a dynamic, service-driven environment. You keep a cool head under pressure, prioritize accurately, and consistently deliver high-quality support. You’re motivated by helping others and are known for your professionalism, patience, and attention to detail—even when juggling competing demands.

Proven experience in a high-volume call center or PBX-style phone environment

Strong oral communication and listening skills with the ability to tailor tone and pace to the caller’s needs

Demonstrated ability to manage multiple priorities, maintain accuracy, and stay organized in a fast-paced setting

Familiarity with communication and CRM tools, such as Slack, Microsoft Teams, and ticketing / call-logging platforms

A service mindset with high standards for professionalism, documentation, and caller experience

WHY PROSERVICE

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect :

• A Culture That Means Something : Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.
• Trust and Autonomy : You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.
• Real Opportunities to Grow : Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.
• Flexibility with Accountability : For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.
• Competitive Compensation and Benefits : We value your contributions and back that up with strong pay at $17.31 to $23.80 per hour, full benefits, and resources to support your well-being.