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Support manager • north las vegas nv
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VIP Marketing Strategy and Support Manager
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Caesars Entertainment Vip Ess Manager
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission : "Create the Extraordinary"
Our Vision : "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values : "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
Job Summary
Responsible for implementing, executing, and measuring VIP ESS initiatives across the Caesars Entertainment enterprise. Will work collaboratively with casino marketers and operators to ensure effective execution of VIP strategies. Will lead, coach, and support one or more direct reports. Proactively reviews VIP business operations and market trends to identify opportunities and risks. Serves as a strategic consulting resource for on-property VIP Leadership, providing insights and recommendations to optimize performance. Directly supports the Vice President of VIP Marketing Strategy & Support to ensure alignment with regional objectives and enterprise standards.
How You Will Create The Extraordinary
- Will lead in tracking customer commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements.
- Manages implementation and adoption of all new initiatives and policies.
- Ensures utilization of tools, programs, and guidelines are adhered to consistently across the enterprise.
- Optimizes revenues and efficiencies through effective use of contact and service strategy.
- Assists in defining VIP segmentation by establishing sound criteria and enforcing standards
- Identifies new segment / opportunities via tools and capabilities such as RTCM and SMART.
- Works with leadership in creating and implementing goals that reward behaviors aligned to the overall strategy.
- Supports property-level training initiatives to ensure team members are confident and proficient in utilizing all tools and systems effectively.
- Manages the payment and incentive process for the various VIP programs.
- Responsible for managing all host hiring and associated contracts.
- Assists leadership in developing a financial operating plan that reflects business needs in the upcoming year.
- Position requires travel as needed to support business objectives and property engagements.
What You Will Need
Additional Requirements