Support engineer serp_jobs.h1.location_city

Job Description

Job Description

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role :

Gravie is looking for a Platform Support Engineer who will play a key role in keeping our internal application development platform running smoothly and supporting the engineering teams who rely on it. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for automating systems and infrastructure. In this role, you’ll troubleshoot platform capabilities, monitor and report on support workflows, produce high-quality documentation, and assist our development teams to utilize our cloud platform to their fullest potential.

You will :

• Support Gravie’s internal applications development platform and assist development teams in utilizing and troubleshooting the platform's capabilities.
• Monitor and report on support processes, workload and support demand.
• Collaborate with engineering and testing teams to implement support processes, triage support requests and design and develop fixes.
• Provide support and assistance to engineering teams on utilization of our development platform capabilities.
• Contribute to the design and implementation of proactive platform and application monitoring systems, ensuring optimal health, performance, and security of Gravie applications.
• Ensure the production of comprehensive, high-quality system documentation, setting standards for technical communication within the team.
• Exemplify and champion Gravie’s core values of authenticity, creativity, curiosity, empathy, and outcome orientation, inspiring your team to do the same.

You bring :

Extra credit :

Gravie :

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $82,500 - $137,500 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and paid paw-ternity leave.

A Little More About Us :

At Gravie, we're on a mission to reinvent health benefits for small and midsize businesses—making high-quality, affordable healthcare accessible to employers and their employees. We believe better benefits lead to better lives, and we’re building the future of health benefits to reflect just that.

We’re proud to be the only company offering both innovative level-funded health plans and a market-leading ICHRA solution, giving employers more choice and flexibility than ever before.

And guess what? Our customers love us. With member and employer satisfaction rates consistently trending above 80%, we know our health plans are working the way they should. Backed by some of the most sought-after investors in the country, we have the resources and long-term support to build something truly transformative—and we’re just getting started.

At Gravie, we do things differently. We’ll challenge you, and we’ll welcome you challenging us. Good ideas are everyone's job here. You’ll join a team that’s smart, mission-driven, and unafraid to push boundaries if it means making a bigger impact for the people we serve.

If you're energized by a high-performance, high-trust environment where your voice matters, Gravie might be just the place for you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.