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Support analyst • san francisco ca
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Help Desk Analyst I / Tier 1 IT Support
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Application Support Analyst
Computacenter2024San Francisco, California, USAjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionAble to recreate clearly articulate and document problems to internal development teams as well as offshore partners Excellent analytical and creative problem-solving skills Strategic thinking and tactical execution skills Good knowledge of the IT industry and an understanding of IT technologies and products Excellent written and verbal communication skills Comfortable communicating with colleagues in different countries where English is not the first spoken language Good self-organization and time management skills Ability to prioritize and handle multiple requests simultaneously Can build trust be assertive when required and shows initiative and enthusiasm Resilience and able to deal with stressful situations Business acumen with strong analytical skills Demonstrate an understanding of product supply chains Commercially astute Team-oriented working and thinking Legally eligible to work in the United States Bachelors degree in Business Information Technology or related field or equivalent experience Proven technical experience in a help desk environment Knowledge of SQL & basic script writing for data analysis Familiarity of Oracle and Microsoft SQL databases Previous experience using ITSM Remedy Background in applications development (developer experience)
About the role
You will work closely with stakeholders in our technology sourcing business to analyze incidents document them and collaborate with development teams to provide mitigations and this role you will support a variety of diverse home-grown applications and platforms including our web shop.
The successful candidate will above all else be enthusiastic and a team player. You should possess strong interpersonal skills and be able to operate effectively under pressure when required. While you may not have prior experience across the entire application landscape you will be supporting the ability to quickly absorb new information learn and grow into the role will be essential.
Annual Salary Range : $70K USD
What youll be doing
- Provide Application Support in a challenging business environment.
- Effectively prioritize incidents in accordance with defined SLAs.
- Take ownership of incidents by conducting detailed analysis and seeing them through to a successful conclusion where possible.
- Liaise with stakeholders developers & other Incident Resolver teams.
- Proactively monitor supported applications whilst also reporting and resolving any issues.
- Document any new resolutions / information - sharing with team members by updating an already extensive library of knowledge articles.
What you have
Bonus points
What you can expect
Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.
About us
Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience :
IC
Key Skills
Administration And Accounting,Hardware & Networking,Assessment,Cost Estimation,ABAP,Loans
Employment Type : Full Time
Experience : years
Vacancy : 1