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Kforce has a client that is seeking a Deskside Support Analyst in Irving, TX.

Summary

The Deskside Support Analyst role performs advanced service, repair, and / or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. You will provide VIP support for mobile devices for both onsite and offsite executive staff and assist with laptop refresh of corporate devices.

Responsibilities

• Use remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications.
• Manage tickets within ServiceNow for a variety of technical issues.
• Use experience and problem?solving skills to develop and improve processes and provide reports as required; guide less experienced team members.
• Provide White Glove support to executives.
• Support mobile phones by resolving iPhone issues.
• Apply specialized knowledge to solve complex and unique problems or direct the daily activities of a technical support team.
• Document daily assignments and inventory updates.
• Stay customer focused and ensure end users receive top?notch support.

Requirements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking Apply Today you agree to receive calls, AI?generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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