Spa serp_jobs.h1.location_city

In addition to the hourly rate this position receives 20 % commission from the cost of Spa & Salon services provided.

The Encore Boston Harbor Therapist - Spa will be responsible for ongoing coordination within the Spa Department. Responsible for providing all massage services to every guest according to Encore Service Standards in the spa facility or any other venues on the Encore Resort property where massage services are offered.  This includes but is not limited to : maintaining processes scheduling and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES :

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals objectives policies and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Actively contributes to the departmental performance and the accuracy confidentiality and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies federal and state laws rules regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines often in stressful and high-pressure situations.
• Understands and well versed in the resort hotel features and services including all outlets hours of operation activities and events available to guests.
• Maintains a positive enthusiastic attitude while embracing the Encore Resorts core values and promises along with the spa culture and values.
• Ensures the Encore standards of cleanliness and appearance for all areas.  This includes daily side-work and maintaining room standards set by the department and the Massage State Board.
• Understands and abides by all Massage State Board of Massachusetts licensing requirements and policies.
• Awareness of guest experience at all times smiles and makes eye contact and communicates professionally.
• Assists peers guests other departments or leaders at all times.
• Maintains spa treatment rooms in a neat and professional manner including but not limited to : stocking of linen cleaning instrument sterilization and replaces all table linens after each service.
• Keeps all areas of the spa including storage areas back of house staff break room and dispensary clean and organized while following safety guidelines.
• Performs all regular and seasonal massage services offered on the menu as trained by the department.
• Consistently follow all massage treatment protocols and be able to modify treatments within our guidelines based on guests individual needs.
• Retain a comprehensive knowledge of all current massage services product benefits key ingredients and proper application. Able to speak to and actively suggest other services and / or retail products.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications : JOB REQUIREMENTS :

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Gaming and Certifications :

18 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Must be able to obtain and maintain any licensing or active work cards required.

Education and / or Experience :

High school or equivalent degree preferred.

Minimum of 2 years massage therapy and customer service experience in a demanding high-volume luxury spa or resort environment.

Language Skills :

Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents.  Ability to respond to common inquiries from other employees or guests. Conversational English required second language a plus. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability :

Ability to compute basic mathematical calculations.

Physical Demands :

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds and varied instances of standing / walking.

Work Environment :

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information :

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.

Remote Work : No

Employment Type : Part-time

Key Skills

Hotel Reception,Customer Service,ABB,Litigation Paralegal,Ims

Experience : years

Vacancy : 1