Software trainer serp_jobs.h1.location_city

Our client, a water technology provider, is seeking a Software Trainer for a 6+ month contract opportunity located in Tewksbury, MA.  This role is fully onsite.

Summary of position

The software trainer will be responsible for the delivery of software training programs, creating instructional materials, and providing support to help Operations Support Associates and Customer Service Representatives become proficient in a new ERP system. They collaborate with subject matter experts to determine course design, delivery formats, and course manuals.

CORE RESPONSIBILITIES AND TASKS

Create training materials and resources to support user learning

Update existing business process documentation to reflect changes for new ERP System

Conduct training sessions for individuals and groups, both in-person and online, on new ERP system

Provide ongoing support to users, answer questions, and offer follow-up training or refresher courses

Work with cross-functional teams to assess progress and effectiveness of the training approach and recommend changes for an improved training experience

Access and evaluate learner progress

Provide ad-hoc training and support as needed

FORMAL EDUCATION :

Bachelor’s degree in HR, Training, or Education preferred with 3 years of applicable work experience

KNOWLEDGE & EXPERIENCE :

Experience with ERP system, such as SAP or Oracle, preferred, not required

Experience with SAP Enable Now / WalkMe experience a plus

Knowledge and / or experience related to water industry preferred, not required

Excellent interpersonal and verbal / written communication skills

Ability to provide effective feedback and assess user progress

Familiarity with different training delivery methods, such as webinars, one-on-one coaching, and classroom instruction

Able to execute tasks with high levels of autonomy in an unstructured environment

Agile mindset requiring flexibility and open-mindedness and willingness to adjust to changing project direction

Strong understanding of general business concepts / processes

Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint)

Pay Rate $50-$55 / per hour