Software serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Software • kent wa
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Associate Software Support Specialist
Washington StaffingRenton, WA, United StatesSystem Software Engineer - RAG
NVIDIARemote, WA, USSoftware Development Job Training Program
Year Up UnitedRenton, WA, US- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Full Stack Software Development Engineer
Stoke SpaceKent, WA, United StatesRegistered Nurse Vaccination Support
Software Galaxy Systems, LLCFederal Way, Washington, United States- serp_jobs.job_card.promoted
Software Developer
Spectraforce TechnologiesKent, WA, United StatesSoftware Engineer-Endpoints
ibossWashingtonSenior Software Development Engineer
HasbroRenton, Wash, USFull Stack Software Developer
AkvelonWA- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Associate Software Support Specialist
Tyler TechnologiesRenton, WA, United States- serp_jobs.job_card.promoted
Software Engineer, Platform - Kent, USA
SpeechifyKent, WA, USSoftware Engineer, Integrations - Bellevue
AircallSeattle OfficePhlebotomist 3049
Top Echelon SoftwareRenton, Washington, USALead Software Engineer
BoeingTukwila, Washington, USASoftware Development Engineer
AmazonMaple Valley, WA, USAStaff Software Engineer - Machine Learning (MLOps)
CrunchbaseWashington, United StatesSoftware Engineering Manager
West500 PartnersKent, Washington, USASoftware Engineer
VirtualVocationsRenton, Washington, United StatesSoftware QA Analyst
ThriftbooksTukwila, WAAssociate Software Support Specialist
Washington StaffingRenton, WA, United States- serp_jobs.job_card.full_time
Associate Software Support Specialist
Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product. Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.
Location : Lawrenceville, Georgia | Lakewood, Colorado | Yarmouth, Maine | Billings, Montana | Renton, Washington
Travel : 0-5%
Responsibilities
- Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
- Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. Determines whether to resolve issues personally or to refer to a more experienced team member.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- Uses Tyler's client management system to create, track, and / or update details on the specifics of client issue(s). May submit client issues to the development team for resolution as needed.
- Performs Quality Assurance testing for software module upgrades / changes. Analyzes results to ensure that software performs as required.
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of Tyler products.
- Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
- Performs other duties as assigned.
Qualifications
2025 Training Class New Hire Training Dates : March 31, 2025 to May 23, 2025 Weeks 1 in our Yarmouth, ME office and Week 8 in Lawrenceville, GA (travel expenses covered). The remaining weeks of training will take place remotely. Must be able to attend and complete an 8-week mandatory new hire training class as an essential job function of the implementation consultant / software support specialist role.
State-Specific Salary Range Disclosure Requirements Salary will generally fall between $46,500 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. Tha