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Social Media Manager

Ada is an AI-driven customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people loveinstant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partnercombining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversationsand countingare effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you.

We're seeking a creative, highly collaborative, hands-on Social Media Marketing Manager with proven experience growing and sustaining a highly engaged social audience. You have experience in the CX / customer service market, and are comfortable using AI to enhance your output, role, and career. This role is pivotal as you'll lead the design and execution of a social strategy that grows awareness, sales, and adoption of Ada's products across our global footprint.

This position reports to Ada's VP of Growth Marketing, ensuring your work is aligned with our overall GTM strategy, as well as our brand voice and market-facing POV, while partnering daily with the extended Ada team to deeply understand and promote our products.

About You

• Proven experience leading social media and digital marketing strategy with measurable results across LinkedIn, YouTube, Instagram, and other platforms.
• Expert storyteller with exceptional copywriting and editing skills; able to craft content that resonates with enterprise CX, Customer Service, and AI / Innovation audiences.
• Strong understanding of the CX and AI sectors, including enterprise buyer journeys and decision-making processes.
• Experienced collaborator across marketing, product, sales, and executive teams to ensure message consistency and strategic alignment.
• Skilled in analytics and marketing tech and adept at using native platform insights, Salesforce, and HubSpot to drive data-informed decisions.
• Experienced in working with creative professionals (designers, video producers) and providing clear direction aligned with brand standards.
• Creative, resourceful, and agile while thriving in fast-paced, deadline-driven environments.
• Bachelor's degree in Marketing, Communications, Digital Media, Journalism, or related field. Experience in SaaS, product launches, conferences / events, or AI products is a strong asset.

Outcomes

Benefits & Perks

At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here's what we offer :

Benefits

Perks

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.