Social media strategist serp_jobs.h1.location_city
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Social media strategist • phoenix az
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Customer Advocate, Social Media.The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites.You'll d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Role Summary / Purpose : Synchrony is continuing to build a world class Performance Media and Creative Organization committed to driving results with our retail and payments partners while delivering ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Join to apply for the Social Media Strategist role at Bad Birdie.About Bad Birdie Bad Birdie is a golf apparel brand for those who play bold and never lay up.
Our performance‑driven, style‑forwar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Get AI-powered advice on this job and more exclusive features.We are a customer focused provider of audio solutions.We exceed users’ expectations with well thought out design, integration, and serv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Your job involves a broad range of social media and marketing responsibilities : .Planning, scheduling, and posting content daily across multiple platforms (Facebook, Instagram, LinkedIn, YouTube, Go...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Elevate your career with a team that truly cares.Join a company that sees a better way for healthcare by being patient advocates following evidenced-based clinical practices caring for people holis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As the Director of Social Media at Blue Yonder, you will be responsible for social media strategy, governance and execution.
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Location : In-Office (Full-Time) – Rancher Hat Bar.About Us Rancher Hat Bar is more than just a hat store—we're a lifestyle brand that celebrates craftsmanship, authenticity, and Western heritage.We...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days)
Sun Devil Athletics seeks a Social Media Coordinator who, under general direction will provide oversight of department social media and assist with photography, design and motion graphics for Sun D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Manages social media channels for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, to support GCNA's Retail, Mission, and other organizational initiatives.Essential Duti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Media Strategist, Field / T3.Key Responsibilities Own performance reporting and manage RFP / RFQ tasks Develop media playbooks and establish excellence for media operati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As the Director of Social Media at Blue Yonder, you will be responsible for social media strategy, governance and execution.
You will help increase our social media reach, amplify key messages, incr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We're helping our client, a fast-growing beauty brand, find a Paid Social Media Buyer.In this role, you'll be a fundamental member of the team, driving performance marketing across paid social plat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Account Strategist, Paid Media.Directive Consulting is the performance marketing agency for SaaS and tech companies.We use Customer Generation (a marketing methodology developed by us) which focuse...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Digital Marketing / Communications Manager.The Strategist plays a pivotal role in revenue goal achievement by partnering directly with sales representatives and engaging face-to-face with clients t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Job Purpose : Denova Collaborative Health is seeking a motivated, innovative, and creative Marketing & Social Media Specialist to join our dynamic in-house marketing team.
This hybrid role is instrum...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Corporate, 8605 E Raintree Drive, Scottsdale, Arizona, United States of America.Job Description Posted Tuesday, November 4, 2025 at 7 : 00 AM.
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job_description.job_card.job_descriptionExperience : Minimum 2-3 years in a customer-facing role, with prior experience managing communities on social media sites like Facebook, Instagram, Reddit, LinkedIn, YouTube, X (Twitter), and third-party review sites. Knowledge : Deep understanding of social media platform best practices, trends, and tools such as Buffer, Hootsuite, Sprout Social, Brandwatch, or Percolate. Trend Driver : Stay informed about current social media trends, emerging platforms, and evolving customer engagement strategies. Communication : Exceptional written and verbal communication skills, with the ability to craft empathetic, clear, and brand-aligned responses in 240 characters or less. Judgment : Strong ability to assess the reputational impact of responses, ensuring appropriateness in tone, content, and audience targeting. Ownership : Demonstrated accountability, follow-through, and self-management in high-volume, high-visibility workstreams. Adaptability : Thrives in a dynamic environment with competing priorities and varying workflows. Stakeholder Savvy : Skilled at working with stakeholders across all levels, knowing how to communicate ideas effectively and adaptively while respecting diverse perspectives and prioritizing solutions that serve the broader organizational goals. Cultural Fit : Contributes positively to team culture, demonstrating enthusiasm, a sense of humor, and a collaborative spirit. Regulatory Awareness : Solid understanding of reputational risks, ideally in financial services - including regulatory and fraud considerations. Reputation Management : Strong judgment and discretion in crafting public-facing communications, with a focus on maintaining MoneyLion's brand integrity and knowing when to escalate reputational risks. Continuous Improvement : We're looking for individuals who refuse to settle, constantly iterate, and always seek to improve. You embrace challenges, crave learning opportunities, and work tirelessly to refine your craft while contributing meaningfully to MoneyLion's customer operations strategy. Certifications (Preferred) : Social media certifications (e.g., Hootsuite Academy, HubSpot Social Media Certification) or certifications relevant to customer service and reputation management is a plus.
Customer Advocate, Social Media
The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites. You'll deliver swift, empathetic, and on-brand solutions to customer questions, complaints, and concernsall while keeping MoneyLion's mission to "empower America's financial decisions" front and center. As a key player on the Social Media branch of the Customer Advocacy team, you'll be the voice behind the screenquick-thinking, problem-solving, and always tuned in to what customers need. This isn't just about answering questions and resolving issues; it's about building trust, championing MoneyLion's unique brand voice, and ensuring every interaction leaves our customers feeling like VIPs. This role is vital to maintaining our online reputation and ensuring customer satisfaction through authentic engagement.
The ideal candidate will be enthusiastic and proactive, possess a strong customer-first mindset, exceptional communication skills, and the ability to work effectively in a fast-paced, dynamic environment. This position requires a blend of creativity, strategic thinking, and a commitment to consistently representing MoneyLion's brand voice in all customer interactions. If you thrive in high-energy spaces, love bringing creative solutions to the table, and excel in dynamic environments, this role is for you. Success here means working collaboratively, staying proactive, and ensuring every customer feels heard and supported.
Ultimately, this role is about fostering customer trust and loyalty while positioning MoneyLion as a leader in customer support through thoughtful and impactful digital engagement.
Key Responsibilities
- Respond promptly and professionally to customer inquiries and concerns on social media platforms and third-party review sites, maintaining MoneyLion's authentic brand voice.
- Provide timely assistance and follow-up via the customer's preferred channel (social, phone, email, text, or chat) to ensure resolution and satisfaction.
- Balance high case volumes and prioritize tasks effectively to meet tight deadlines without compromising quality.
- Proactively identify trends, risks (reputational and regulatory), and recurring issues, escalating insights to relevant teams to enhance products and services.
- Collaborate with internal stakeholders to identify and address reputational or regulatory risks promptly and effectively.
- Share customer feedback, feature requests, and workarounds with Product, Marketing, and Operations teams to drive improvements.
- Document and maintain internal records of technical issues, customer complaints, and meaningful discussions to inform broader team strategies.
- Develop and maintain playbooks, SOPs, and training materials for consistent and effective social media support.
About You