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Social media marketing manager • chandler az
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Customer Advocate, Social Media.The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites.You'll d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.Words our headquarters associates use when talking about working at Edward Jones.Words that describe wh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our commitment to our team isn't just words on a wallthey're how we operate every day.We are a high-performance team built around ownership, integrity, and a strong bias for action.We believe in se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Location : Mesa, ArizonaJob Type : PermanentCompensation Range : $90,000 - 105,000 per yearAre you a results-driven marketing strategist with a passion for real estate and a sharp analytical mind?We a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As a Social Media Intern, you will help develop and manage Primera’s social media platforms, working alongside management and design teams.
This role offers hands-on experience in social media marke...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Compensation Range : $90,000 - 105,000 per year.Are you a results-driven marketing strategist with a passion for real estate and a sharp analytical mind? We are seeking a highly organized and experi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a Marketing Manager who blends creative design expertise, brand consistency, and digital growth with strong project management and partnership marketing skills.This role is ideal for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Blue Aspen Marketing is Seeking a Paid Media Mastermind to Launch Clients into the Social Media stratosphere.Are you a Meta / Facebook Ads guru who thrives on building winning campaigns that deliver ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join Roeschke Law, LLC, a reputable legal firm dedicated to providing top-notch legal services in Tempe, Arizona.We take pride in our commitment to excellence and client satisfaction, offering a we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Cmp Technical Marketing Manager.FUJIFILM Electronic Materials, U.We have an exciting opportunity at our Mesa, AZ facility for a CMP Technical Marketing Manager!.
With state-of-the-art manufacturing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As a Segment Marketing Manager at NXP Semiconductors, you will be a key driver in shaping and executing marketing strategies for our Smart Analog Interfaces Product Line.
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Manager, Influencer Marketing and Social Media.The Arizona Cardinals are seeking a Manager of Influencer Marketing and Social Media to play a key role in shaping and amplifying the voice of the Car...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Social Media Marketing Manager to lead their social media strategy and execution across digital platforms.
Key Responsibilities Develop and execute an integrated content...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30)
Sun Devil Athletics seeks a Social Media Coordinator who, under general direction will provide oversight of department social media and assist with photography, design and motion graphics for Sun D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Manager, Social Media and Influencer Marketing.Manager, Social Media and Influencer Marketing – Full Time / Exempt.Cardinals Organizational Summary.
The Arizona Cardinals Football Club is a profession...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Marketing & Social Media Manager.Industry : Beauty / CPG / Lifestyle.We are a high-growth beauty brand rooted in Mexican heritage and botanicals.
We create elevated bath and body products that celebr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Customer Advocate, Social Media, is the guardian of MoneyLion’s reputation in the wild, unpredictable world of social media and third-party review sites.
You’ll deliver swift, empathetic, and on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
The company is currently seeking a Division Marketing Manager to support the planning, directing, and implementing of marketing activities for the division.
This position is responsible for executin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
You will be responsible for creating communications and lifecycle programs to increase adoption and activation of our Client for Business product suite by company administrators and their employees...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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job_description.job_card.job_descriptionExperience : Minimum 2-3 years in a customer-facing role, with prior experience managing communities on social media sites like Facebook, Instagram, Reddit, LinkedIn, YouTube, X (Twitter), and third-party review sites. Knowledge : Deep understanding of social media platform best practices, trends, and tools such as Buffer, Hootsuite, Sprout Social, Brandwatch, or Percolate. Trend Driver : Stay informed about current social media trends, emerging platforms, and evolving customer engagement strategies. Communication : Exceptional written and verbal communication skills, with the ability to craft empathetic, clear, and brand-aligned responses in 240 characters or less. Judgment : Strong ability to assess the reputational impact of responses, ensuring appropriateness in tone, content, and audience targeting. Ownership : Demonstrated accountability, follow-through, and self-management in high-volume, high-visibility workstreams. Adaptability : Thrives in a dynamic environment with competing priorities and varying workflows. Stakeholder Savvy : Skilled at working with stakeholders across all levels, knowing how to communicate ideas effectively and adaptively while respecting diverse perspectives and prioritizing solutions that serve the broader organizational goals. Cultural Fit : Contributes positively to team culture, demonstrating enthusiasm, a sense of humor, and a collaborative spirit. Regulatory Awareness : Solid understanding of reputational risks, ideally in financial services - including regulatory and fraud considerations. Reputation Management : Strong judgment and discretion in crafting public-facing communications, with a focus on maintaining MoneyLion's brand integrity and knowing when to escalate reputational risks. Continuous Improvement : We're looking for individuals who refuse to settle, constantly iterate, and always seek to improve. You embrace challenges, crave learning opportunities, and work tirelessly to refine your craft while contributing meaningfully to MoneyLion's customer operations strategy. Certifications (Preferred) : Social media certifications (e.g., Hootsuite Academy, HubSpot Social Media Certification) or certifications relevant to customer service and reputation management is a plus.
Customer Advocate, Social Media
The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites. You'll deliver swift, empathetic, and on-brand solutions to customer questions, complaints, and concernsall while keeping MoneyLion's mission to "empower America's financial decisions" front and center. As a key player on the Social Media branch of the Customer Advocacy team, you'll be the voice behind the screenquick-thinking, problem-solving, and always tuned in to what customers need. This isn't just about answering questions and resolving issues; it's about building trust, championing MoneyLion's unique brand voice, and ensuring every interaction leaves our customers feeling like VIPs. This role is vital to maintaining our online reputation and ensuring customer satisfaction through authentic engagement.
The ideal candidate will be enthusiastic and proactive, possess a strong customer-first mindset, exceptional communication skills, and the ability to work effectively in a fast-paced, dynamic environment. This position requires a blend of creativity, strategic thinking, and a commitment to consistently representing MoneyLion's brand voice in all customer interactions. If you thrive in high-energy spaces, love bringing creative solutions to the table, and excel in dynamic environments, this role is for you. Success here means working collaboratively, staying proactive, and ensuring every customer feels heard and supported.
Ultimately, this role is about fostering customer trust and loyalty while positioning MoneyLion as a leader in customer support through thoughtful and impactful digital engagement.
Key Responsibilities
- Respond promptly and professionally to customer inquiries and concerns on social media platforms and third-party review sites, maintaining MoneyLion's authentic brand voice.
- Provide timely assistance and follow-up via the customer's preferred channel (social, phone, email, text, or chat) to ensure resolution and satisfaction.
- Balance high case volumes and prioritize tasks effectively to meet tight deadlines without compromising quality.
- Proactively identify trends, risks (reputational and regulatory), and recurring issues, escalating insights to relevant teams to enhance products and services.
- Collaborate with internal stakeholders to identify and address reputational or regulatory risks promptly and effectively.
- Share customer feedback, feature requests, and workarounds with Product, Marketing, and Operations teams to drive improvements.
- Document and maintain internal records of technical issues, customer complaints, and meaningful discussions to inform broader team strategies.
- Develop and maintain playbooks, SOPs, and training materials for consistent and effective social media support.
About You