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On-Site Service Representative - Port Saint Lucie, FL

Location : WEST PALM BEACH, FL, US, 33409-6406

Company : Grainger Businesses

About Grainger : W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

Compensation : This position is hourly. The anticipated base pay compensation range for this position is between $21.11 and $26.35 per hour.

Rewards and Benefits : Medical, dental, vision, and life insurance coverage starts on day one of employment. Access to up to 50% of your paycheck based on hours worked before payday. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, parental leave, and other benefits. Safety shoes provided (where applicable).

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details : The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Compensation : This position is hourly. The anticipated base pay compensation range for this position is between $21.11 and $26.35 per hour. The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to : a candidate's experience, qualifications, geographical area, and internal equity of the team.

You Will : Perform machine break / fix activities for different machines at the customer's site. Implement territory work relating to customer inventory projects. Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process. Perform implementation responsibilities for new customers or new services. Assist customers with staging, labeling and organizing product at a customer site. Complete product relocation and discontinuation process. Will cover PTO and will have route based responsibilities and activities when needed. Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience.

You Have : 3 years' experience in customer service or warehouse environment. High School diploma or equivalent. The ability to use your own transportation (mileage will be reimbursed). Technical skills and experience solving problems. Ability to lift 25 to 60 lbs and / or work in difficult positions. Managed several projects simultaneously. Have and maintain a valid driver's license in State of residence. Must carry required levels of automobile insurance.

Rewards and Benefits : With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger : Medical, dental, vision, and life insurance plans. Generous paid time off (PTO) and 6 company holidays per year. Automatic 6% 401(k) company contribution each pay period. Employee discounts, parental leave, 3 : 1 match on donations and tuition reimbursement. A comprehensive set of emotional, financial, physical and social wellbeing programs.

DEI Statement : We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.