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Description

Position at Matson Navigation Company of Alaska, LLC

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at matson.com.

About the Role

The Enterprise Site Support Analyst is a member of the Enterprise Site Support (ESS) team within IT Operations. The incumbent will interact with all levels of users in the company, including senior executives. He or she performs troubleshooting duties on hardware, software, and data network problems for individual users; installs, repairs, and provides preventive maintenance of personal computer and related systems; completes required logs and reports of maintenance activities; provides training and technical assistance to users on hardware and software applications; performs hardware and software moves, adds, and changes; learns LAN design and configuration concepts and participates in the analysis and resolution of network problems and malfunctions; participates in the design, testing, implementation, and maintenance of PC / LAN systems. He or she must have the ability to work well under pressure in a rapidly changing environment with some supervision and guidance from the supervisor. He or she is responsible for adhering to Matson's IT site standards and would participate in incorporating industry best practices into site support operations.

What you'll do :

• Support site equipment such as, but not limited to, Local Area Networks, voice and data communications, site hardware and software and site infrastructure.
• Directly or indirectly assist other groups in IT services to help them complete their specific tasks.
• Maintain high levels of internal customer satisfaction with utmost respect and dedication.
• Meet or exceed mutually established key objectives.
• Maintain high level of standards in interpersonal skills such as verbal and written communications.
• Maintain high level of technical skills and strive to expand on technical knowledge through self-education or company provided education.
• Follow and enforce IT corporate standards and policies.

You have these skills :

And these qualifications :

Extra credit if you have :

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS / HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.

View our applicant privacy statement :