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Service desk manager • quincy ma
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IT Service Desk Manager
VirtualVocationsDorchester, Massachusetts, United StatesService Desk Analyst
BaringsUS,MA - BOSTON - FAN PIER BLVD- serp_jobs.job_card.promoted
Front Desk Manager
Marriott InternationalBoston, MA, US- serp_jobs.job_card.promoted
Front Desk Agent
Marshall Hotels & ResortsDedham, MA, US- serp_jobs.job_card.promoted
Manager Service Delivery
Jobs via DiceBoston, MA, US- serp_jobs.job_card.promoted
HVAC Service Manager
CyberCodersWeymouth, MA, USFront Desk Service Representative
Boston School of Music ArtsDorchester, MA, US- serp_jobs.job_card.promoted
Service Manager (or Service Project Manager)
VeracitySouth Weymouth, MA, US- serp_jobs.job_card.promoted
Front Desk Supervisor
Stonebridge CompaniesBoston, MA, US- serp_jobs.job_card.promoted
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Help Desk
Vaco by HighspringBoston, MA, USService Manager
Faccia a FacciaBoston, MA, US- serp_jobs.job_card.promoted
Deal Desk & Strategy - Senior Manager (AMER)
ZoomBoston, MA, US- serp_jobs.job_card.promoted
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Service Manager Consultant
TEKsystemsQuincy, MA, United StatesDeal Desk Analyst
AxonBoston, MA, United StatesSr. Service Desk Technician
Edelman Financial EnginesBoston, MassachusettsService Maintenance Manager
The Community Builders Inc.Boston, MA, United StatesSenior Service Desk Technician
TalentBurstBoston, MA, United States- serp_jobs.job_card.new
Client Service Manager
Manulife Financial CorporationBoston, MA, United States- serp_jobs.job_card.promoted
Senior Manager / Director, IT Enterprise Service Desk
Suffolk ConstructionBoston, MA, USPatient Service / Front Desk Coordinator
MyEyeDr.Randolph, MassachusettsIT Service Desk Manager
VirtualVocationsDorchester, Massachusetts, United States- serp_jobs.job_card.full_time
A company is looking for an IT Service Desk Manager to oversee IT support operations in a high-growth environment. Key Responsibilities Manage daily operations of the service desk team, ensuring timely resolution of support requests Implement and optimize AI-enabled service desk software to enhance workflows and user satisfaction Monitor and report on service desk KPIs and SLAs, ensuring high service quality Required Qualifications 7+ years of IT support experience, with 3+ years in a service desk leadership role Experience managing a service desk for 2,000 or more users in a high-growth environment Strong knowledge of ITIL principles; ITIL Foundation certification preferred Ability to track and analyze service desk SLAs and KPIs Experience in managing escalated issues and high-pressure situations