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Security Officer

Serves as a resource for information and direction; responds to urgent and emergent situations; performs patrol functions and security checks throughout the campus; reports, investigates and documents incidents; controls internal and external traffic; enforces rules and regulations to ensure and maintain a safe and orderly facility.

Years of experience required : Minimum one year in a customer service or any related work / school environment where productivity and critical thinking is required. 18-hour mandatory security class, coupled with additional 16 hour security class within first three months of employment (if not already completed at time of hire).

Years of experience preferred : Law enforcement or hospital security experience highly desirable. Ability to communicate with people at all levels, be culturally competent and demonstrate good judgment and critical thinking. Ability to write reports and perform basic data entry.

Physical working conditions : Intermittent physical exertion Sitting or standing in the same location, as well as the ability to react quickly and / or physically exert as urgent / emergent situations warrant - such as responding to emergencies, walking / running, assisting patients in / out of cars and wheelchairs, climbing stairs and lifting material or equipment of heavy weight (50 lbs. or more). Examples : traversing the hospital campus to perform security checks, escorting patients / visitors / staff, and assisting with evacuation of patients using Emergency Management Equipment.

Environmental working conditions : Regular exposure to moderate physical discomfort. Located in an environment with regular exposure to moderate physical discomfort from fumes or odors, temperature extremes, loud noises and bright lights. Examples : mail clerks, material handlers and food service workers.

Hazards OSHA Category 2 : Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks.

Position & unit responsibilities :

• Develops / Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
• Upholds Standards of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans.
• Upholds Standards of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts.
• Upholds Standards of HSS Staff - Resolves payor issues Followsup and resolving payment issues with Insurance Payors.
• Upholds Standards of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors.
• Upholds Standards of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings.
• Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.
• Upholds Standards of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquiries, and assist with urgent physician office issues.
• Upholds Standards of HSS Staff - Attendance Maintains satisfactory attendance record.
• Upholds Standards of HSS Staff - Maintains punctuality Reports for duty punctually.
• Upholds Standards of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments.

Education required : 8-hour mandatory security class, coupled with additional 16 hour security class within first three months of employment (if not already completed at time of hire). High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses.

Education preferred :

Certifications / Licensure required : NYS Security Guard License and NYC Fire Guard License

Skills required : Skills preferred :

Non-Discrimination Policy : Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.