Security serp_jobs.h1.location_city

TDP AND SECURITY SYSTEMS INSTALLATION SUPERVISOR

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for the overall day-to-day activities of the TDP and Security Systems Installation Technicians. It would include making sure that all the Technicians are scheduled properly and that they are being efficient and effective in their activities; and, working safely according to Mitec's corporate safety program. This position would also include handling of all customer related issues that are a result of installation projects. The key objective would be to improve customer satisfaction, to improve the quality of installations, to maintain and improve the internal relationships with our Sales Department and reduce costs & improve profitability associated with the IS installations at Mitec's customer facilities. Weekly work schedule would be a combination of approximately 20% office time and 80% field time where you would be assisting the Technicians as required.

Major Responsibilities :

• Organize, plan and supervise the day-to-day activities of all TDP and Security System Installation Technician activities ensuring all installations are completed in a timely manner.
• Create and manage weekly goals established for the TDP and Security Systems Installation personnel to achieve project objectives and deadlines.
• Develop, update and execute project schedules to meet customer objectives.
• Establish an ongoing training program to provide training on Fire Alarm systems, proper installation procedures and general skills development of all installation technicians that would also include : teaching customer service skills and the importance of handling customers properly.
• Obtain Customer Training and Customer Satisfaction sign-offs at the end of each project.
• Upon project completion, gather and collect all related project documentation for Coordination Dept. to prepare close-out documentation, assist with finalization of documents / notebooks; ensure delivery to customer upon completion.
• Handle all installation related customer disputes between Mitec and the customer, including any billing discrepancies.
• Handle all personnel issues for the TDP and Security Installation Group including performance evaluations (within 10 days of employee anniversary) and both verbal & written warnings for disciplinary reasons. All HR related documentation is to be turned-in within 48 hours.
• Regularly meet with Mitec's customers to obtain feedback on how we can improve our installations and services.
• Assist Installation Manager with the hiring of additional Installation Technicians as needed. This may include preliminary interviews and narrowing the candidate list for follow-up interviews with the Operations Manager.
• Work with the Installation Technicians to determine an accurate inventory level for their assigned projects and ensure all equipment not used is returned to warehouse for proper accounting upon completion of TDP and Security System projects.
• Work closely with the Installation Coordinators to make sure they understand the different aspects of the various installation dispatching procedures.
• Create and review performance data to track for each Technician and provide monthly (or more often as needed) feedback to the Installation Manager.
• Work with the Account Managers and Sales Department to develop a level of confidence in our ability to resolve installation related issues in a timely and professional manner.
• Attend weekly project meeting(s), internal & external, as needed.
• Perform other duties as directed by Mitec management.

Qualifications / Educational Requirements :

Benefits and Perks :

Pye-Barker Fire and Safety is an Equal Opportunity Employer