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Security • philadelphia pa
Hotel Security
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Position Summary
The Security Officer plays a key role in ensuring the safety and security of all guests team members and hotel property. This position requires an alert well-groomed and service-oriented professional who demonstrates composure discretion and attentiveness at all times.
As the hotel is undergoing renovation the ideal candidate contributes to a calm and professional overnight presence that reinforces our commitment to guest safety and exceptional service.
This is not just a security postit is a position of trust and professionalism in a hotel undergoing renewal. The Overnight Security Officer helps uphold the safety dignity and integrity of our property serving as both a guardian of our guests and an ambassador of our future standard of excellence.
Responsibilities
- Approach all interactions with guests and associates in a friendly service-oriented and professional manner.
- Maintain reliable attendance and adhere to all scheduling requirements based on hotel needs.
- Uphold high standards of personal appearance and grooming including proper uniform and name tag in compliance with brand and company standards.
- Ensure safe and efficient hotel operations by following all company policies and security procedures.
- Answer calls and dispatch assistance promptly maintaining clear and professional two-way radio communication at all times.
- Maintain visual contact with the Front Desk and hotel entrance when not performing property rounds.
- Conduct frequent security patrols of the property checking doors lights safety hazards and potential security risks.
- Maintain accurate and detailed activity logs and complete incident / accident reports clearly and promptly.
- Safeguard guest and associate confidentiality at all times.
- Verify identification of all visitors and contractors entering secure or restricted areas.
- Respond swiftly and appropriately to emergencies disturbances alarms and guest concerns.
- Assist guests as needed including room lockouts and safe escort requests.
- Act as the first responder to incidents such as theft accidents or guest disturbances; partner with management to document and resolve appropriately.
- Support external agencies (police fire EMS) when required ensuring professional representation of the hotel.
- Maintain knowledge of the hotels locking systems CCTV and emergency response protocols.
- Challenge suspicious behavior tactfully and professionally prioritizing guest and associate safety.
- Handle incoming / outgoing packages and process lost and found items according to hotel policy.
- Attend required meetings and perform additional duties as assigned by leadership.
Qualifications
Key Skills
Accounts Receivable,Customer Service,Accounting & Finance,Financial Situation,Custtomer Relationship,Product Knowledge,Communication,Customer Accounts,Financial Risk Assessment,Financial Risk Analysis,Risk Control,Payment Method,Financial statement,Business Relationships,Accounts Payable
Employment Type : Full-Time
Experience : years
Vacancy : 1