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We're seeking an IT Director / TLM Lead to architect and scale our technology infrastructure for a rapidly growing AI company. You'll build world-class IT operations that support our unique needs, from managing high-performance computing hardware to implementing AI-powered IT automation. This role combines strategic leadership with hands-on technical expertise to create seamless technology experiences while optimizing costs and driving operational excellence.

• ??????????? Your Responsibilities

Hardware & Software Procurement Strategy

Lead global procurement strategy for endpoints, servers, and specialized AI hardware (GPUs, TPUs)

Negotiate enterprise agreements saving 30%+ on hardware and software spend

Establish vendor relationships with key OEMs and software providers

Create standardized hardware configurations for different role types

Manage refresh cycles optimizing performance vs. cost

Build procurement workflows with automated approval chains

Coordinate logistics for global equipment distribution and returns

License Management & Optimization

Centralize license management across 200+ software applications

Implement software asset management (SAM) platform for real-time visibility

Create automated true-up processes for enterprise agreements

Build license harvesting programs reclaiming unused seats

Establish showback / chargeback models for departmental spending

Develop compliance dashboard preventing audit risks

Negotiate and manage contracts for AI development tools and platforms

AI-Powered IT Automation

Implement AI chatbots for Level 1 support handling 70% of requests

Deploy intelligent ticket routing and categorization using NLP

Create predictive analytics for incident prevention

Build automated fulfillment for common requests (access, software, hardware)

Develop virtual IT assistant for employee self-service

Implement sentiment analysis for service quality monitoring

Create automation playbooks for repetitive IT tasks

IT Engineering & Infrastructure

Design scalable IT architecture supporting 10x growth

Implement configuration management and monitoring systems

Build disaster recovery and business continuity capabilities

Create network infrastructure supporting hybrid work

Establish VPN and remote access solutions

Deploy collaboration tools and video conferencing infrastructure

Manage certificates, domains, and DNS infrastructure

Identity & Access Management

Architect enterprise IAM strategy with SSO / MFA everywhere

Implement automated provisioning / deprovisioning workflows

Design role-based access control (RBAC) frameworks

Build identity lifecycle management from hire to retire

Create privileged access management for sensitive systems

Establish access review and certification processes

Integrate IAM with HR systems for real-time updates

Device & Endpoint Management

Deploy unified endpoint management (UEM) platform

Implement zero-touch deployment for global workforce

Create device compliance policies and enforcement

Build remote support capabilities for distributed teams

Establish mobile device management for BYOD

Manage firmware updates and security patching

Create asset tracking from procurement to disposal

Service Excellence & Customer Experience

Transform IT from support function to business enabler

Implement ITSM platform with integrated knowledge base

Create service catalog with automated fulfillment

Build employee experience scoring and feedback loops

Establish SLAs aligned with business priorities

Develop proactive support using predictive analytics

Create IT concierge service for executive support

Cost Optimization & Financial Management

Implement FinOps practices for IT spend visibility

Create cost allocation models by department / project

Build automated budget tracking and alerting

Develop benchmarks for IT spend per employee

Establish vendor scorecards and performance metrics

Optimize licensing through usage analytics

Create TCO models for build vs. buy decisions

• ?? What We're Looking For

Required Experience

10+ years in IT leadership with 5+ years in director-level roles

Proven experience scaling IT operations in high-growth companies

Deep expertise in enterprise IT architecture and service delivery

Track record managing $10M+ IT budgets and vendor relationships

Experience supporting AI / ML companies or research organizations

Strong background in IT automation and process optimization

Technical Expertise

Expert knowledge of ITSM platforms (ServiceNow, Remedy, Jira)

Proficiency with endpoint management tools (Jamf, Intune, Workspace ONE)

Experience with software asset management and license optimization

Understanding of AI / ML tools for IT automation

Knowledge of identity providers and access management

Familiarity with procurement and vendor management best practices

Execution & Impact

Demonstrated ability to reduce IT costs by 30%+ through optimization

Track record of achieving 95%+ employee satisfaction scores

Experience implementing IT automation reducing tickets by 60%+

History of successful large-scale technology deployments

Strong vendor negotiation skills with proven savings

Excellence in stakeholder management and communication

Preferred Qualifications

ITIL v4 Foundation or higher certification

Experience with AI-powered ITSM tools

Background in hardware lifecycle management

Knowledge of compliance frameworks (SOC2, ISO 27001)

Experience at AI / ML or deep tech companies

MBA or advanced degree in technology management

• ???? Benefits & perks (US Full-time employees)

Generous PTO, plus company holidays

Medical, dental, and vision coverage for you and your family

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing through Galleri

Flexible spending account and dependent FSA options

Health savings account for eligible plans with company contribution

Annual work-life stipends for :

Home office setup, cell phone, internet

Wellness stipend for gym, massage / chiropractor, personal training, etc.

Learning and development stipend

Company-wide off-sites and team off-sites

Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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