Scheduling manager serp_jobs.h1.location_city

Scheduling Coordinator

Scheduling Coordinators are an essential part of the Global Control Center (GCC), playing a key role in supporting the Atlas Air operation. As the primary point of contact for Atlas Air crewmembers worldwide, Scheduling Coordinators are responsible for providing timely assistance and accurate information to ensure seamless crew operations. This role requires exceptional communication skills, attention to detail, and the ability to thrive in a fast-paced, constantly evolving environment. The Scheduling Coordinator position also serves as a foundational step toward advancement into the Crew Scheduler role, offering a clear path for career progression within the scheduling team.

Responsibilities

Customer Service & Crew Relations

• Address crewmember concerns or disputes regarding schedules and work to resolve issues in a fair and diplomatic manner.
• Professionally monitor and operate all lines of communication (chat, phone, email) in a timely manner.
• Serve as the primary point of contact for flight crews regarding scheduling issues, changes, or requests.
• Deliver timely schedule notifications to crewmembers following any schedule updates to ensure awareness and compliance.
• Ensure ground transportation and hotels are booked, confirmed, and reconfirmed, based on rolling schedule.
• Communicate information about transportation or hotel reservation changes to affected stations, vendors, AMEX GBT, and departments within the GCC.
• Serve as a liaison between System Operations, Crew Scheduling, and Travel.

Information Gathering & Processing

Teamwork & Collaboration

Qualifications

Required : Minimum of High School diploma

Preferred : Bachelor's degree or equivalent relevant experience

Required : 1 year of continuous work experience (experience with few gaps)

Preferred : Minimum 1 year of customer service or data analysis experience

Must be proficient in MS Office skills particularly with Outlook, Word and Excel and have the ability to use a desktop computer

Must possess a learning mindset with the ability to proficiently operate sophisticated and complex aviation software systems (AIMS, etc.)

Knowledgeable in operating a multi-line phone system

Must possess excellent communication skills; basic math skills; the ability to manage multiple tasks / priorities; and the ability to handle a high-pressure environment, staying calm under pressure

Must be able to work any / all shifts (24 / 7 operation) including weekends & holidays

Salary Range

$51,500-$70,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience / level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.